Sales Operations Manager

“I can be myself at work.”

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.  

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community. 

“I can influence my income.” 

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses. 

“I can lead a full life.” 

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success. 

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options 

• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love 

• Access on-demand professional development resources that allow you to hone existing skills and learn new ones 

“I can succeed as a Sales Operations Manager at Capital Group.”

As a Sales Operations Manager within North America Client Group (NACG), you will lead enterprise sales messaging and strategy. You will partner with Sales Leadership and teams across Product, Marketing, Learning and Development, and other functions to translate business priorities into clear, coordinated, sales-ready communications. Your goal: deliver the right messages through the right channels at the right time, with the context and tools the sales force needs to act.

You will lead the team, operating model, priorities, stakeholder relationships, and outcomes for a portfolio of messaging programs. You will set direction, make tradeoffs, resolve conflicts, and directly lead high-priority work. You will also coach associates, manage capacity, establish standards and decision rights, and use field feedback, engagement data, and technology—including AI—to improve communication quality, timing, and adoption.

“I am the person Capital Group is looking for.”

• You are a strategic, resourceful leader who can translate enterprise priorities, product and investment developments, and sales opportunities into clear, actionable messaging.

• You can build and evolve a sales messaging operating model that covers intake, prioritization, governance, decision rights, escalation paths, channel standards, and field feedback.

• You can manage a portfolio of programs, balancing value, urgency, risk, audience needs, and team capacity to decide what to support, redirect, defer, or stop.

• You can develop messaging and activation plans with clear audiences, objectives, timing, ownership, actions, dependencies, and success measures.

• You build trusted relationships with senior leaders across Sales, Product, Investment Groups, Marketing, Learning and Development, and other functions, and use sound judgment and influence to resolve competing priorities and unclear ownership.

• You have experience leading a team or a function, setting objectives, managing capacity and performance, coaching or mentoring associates, and maintaining continuity of critical work.

• You use field feedback, engagement data, and business insight to evaluate outcomes, identify patterns, and improve message usefulness and adoption.

• You use technology and AI to simplify or automate repeatable work across intake, drafting, calendar management, insight synthesis, reporting, and publishing.

• You understand the sales environment, financial principles, and investment strategies and can quickly build fluency in relevant products, audiences, and channels.

• You are familiar with sales communication and enablement platforms such as Salesforce and Seismic.
• You have 7+ years of relevant experience leading complex programs, managing change, and delivering results in a highly matrixed organization.

“I can apply in less than 4 minutes.”  

You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.  

“I can learn more about Capital Group.”  

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.‎ 

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In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.