Hummingbird is a remote-first, fully distributed team united by the shared mission of helping fight financial crime. Since our launch in 2017, we’ve helped major financial institutions and tech-savvy trailblazers alike (e.g. Stripe, Affirm, Evolve Bank etc.) orchestrate their compliance programs through our thoughtfully designed, intuitive SaaS product. We believe finding and stopping financial crime is a problem rooted in code, language and design, so we built the product that the heroes doing this work deserve.
We are customer-obsessed, and we love building and shipping great products. We set a high bar, challenge our assumptions, seek diverse opinions, and support each other to do our best work.
We do our best to write inclusive, descriptive and accurate job descriptions, but we’re not always perfect. If you’re interested in the role, we’d love to hear from you even if you don’t feel like you meet everything we’re looking for. We’re always iterating and improving, and it’s possible that your experience is even more impactful than we could have imagined.
About the Role
Hummingbird is looking for a Revenue Operations (RevOps) Manager to drive operational excellence across our go-to-market (GTM) teams and broader business operations. In this role, you will partner closely with the SVP of Growth while collaborating cross-functionally across Sales, Marketing, Customer Success, Finance, and other key departments. Your focus will be on optimizing GTM processes, data-driven decision-making, automation, and strategic insights, ensuring seamless execution and efficiency as we scale globally. This role requires a blend of strategic thinking and hands-on execution to enable our teams to operate at their highest level.
What you’re looking to do:
- Support the success of our Growth team by collaborating closely with our SVP of Growth to shape and execute our strategic vision.
- You are passionate about data and you leverage your expertise in Salesforce and Hubspot for analytics to:
- Implement best practices, evaluating both points of friction in our current processes and emerging business needs, utilizing flows and validations
- Help increase lead conversion velocity
- Leverage data analysis and build reports relating to sales effectiveness, marketing campaigns, and customer expansions
- Identify gaps in Salesforce - help improve data hygiene for reliable reporting and analytics
- Own the relationship between Sales, Marketing, and Customer Success. Your ultimate goal is to fill every stage of the pipeline by tracking ARR, pipeline conversion, churn, and expansion rates
- Partner with leadership cross-functionally to drive improvements. Based on your consistent evaluation & expertise with Sales, Marketing, and Customer Success data, you’ll help implement changes across both the Growth org.
- Ownership of forecasting, compensation plans, territory balancing, and quarterly/annual planning.
What we’re looking for:
- A strategic thinker and partner to the SVP of Growth to drive key initiatives, optimize sales, identify growth opportunities and customer engagement strategies, and contribute to overall go-to-market success
- A problem solver with strong communication skills who can translate complex challenges into actionable solutions, synthesize insights, and influence stakeholders to help shape the future of our growth strategy
- Expertise in and passion for Salesforce CRM optimization. Someone data-driven and detail-oriented, and driven by the understanding that this work is essential to the growth of the company
- A talent for fostering collaboration across different teams. This person has the desire to be in a highly visible and impactful role in a rapidly growing start-up.
- 5+ years of experience in an operations role specifically focused on Sales, Marketing, and Customer Success
- Experience with or exposure to full funnel sales processes and/or marketing campaign generation
- Interest in and exposure to the SaaS world
- Salesforce Administrator Certification preferred
What’s in it for you:
- The chance to help build from the ground up. The hires we’re making now are foundational to our growth as a company, so you will have an opportunity to help shape the future of Hummingbird.
- Competitive compensation including cash and equity.
- Remote-first, fully distributed company with flexible working hours.
- Awesome health, vision & dental benefits, and 401k.
- Safe, respectful & comfortable work environment with colleagues and leadership who prioritize diversity, equity, inclusion and belonging.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please don't hesitate to contact us to request accommodation.
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