Quality Records Coordinator

Founded in 1973, Robinson Helicopter Company Inc., (RHC), is the preeminent manufacturer of civil rotorcraft located in Torrance, California. Robinson has built its reputation on a 50-year history of commitment to providing affordable and quality aircraft with a wide range of applications.  We have a strong engineering team; almost 85% of our manufacturing processes, including production of parts and assembly, are done in our Torrance location.  We also offer comprehensive overhaul services while rapidly responding to customers’ needs; to keep their aircraft flying.  Our commitment to our vision of keeping our customers flying has earned RHC a variety of recognition from our customers.

Robinson is an engineering focused organization that provides challenging and exciting opportunities to contribute to the future of vertical flight.

Position Summary 

The Quality Records Coordinator is responsible for maintaining and controlling Quality Assurance records and controlled documents to ensure compliance with company procedures and regulatory requirements. This position supports production, the Repair Station, Engineering, Customer Service, and other departments by issuing controlled documents, maintaining records, managing inspection stamps, and ensuring critical quality documentation is accurate, complete, and readily accessible. 

Essential Duties and Responsibilities 

• Issue and track serial numbers for production parts in accordance with company procedures. 

• Maintain and update serial number records in Epicor. 

• Maintain Quality Assurance record books and archived records. 

• Issue, monitor, and maintain inventory of production and shipping data plates. 

• Process replacement data plates in accordance with approved procedures. 

• Issue and maintain controlled Quality forms, tags, and Manufacturing Record Reports (MRRs). 

• Review MRRs for completeness and accuracy, scan documents, and upload records to the company intranet. 

• Issue and control employee inspection, Repair Station, ID, weld, brazer, and other authorized stamps. 

• Verify required training documentation before issuing controlled stamps. 

• Maintain stamp logs and conduct annual stamp audits. 

• Retrieve and secure stamps when employees transfer departments or separate from the company. 

• Monitor eye examination documentation and maintain records for employees requiring vision certification. 

• Issue and control torque seal to qualified inspectors and monitor expiration dates. 

• Receive, review, and file production travelers for accuracy, completeness, and legibility. 

• Maintain production, shipping, Repair Station, and overhaul records in accordance with company retention requirements. 

• Archive records and transfer completed files to long-term storage. 

• Coordinate witnessed destruction of records and maintain required documentation. 

• Monitor inventory and reorder records room supplies, including forms, binders, banker boxes, envelopes, stamps, data plates, and torque seal. 

• Retrieve records and documentation requested by internal departments, including Quality Assurance, Engineering, Customer Service, Legal, Warranty, Technical Representatives, Repair Station, and Overhaul. 

• Maintain accurate filing systems and ensure records are readily available for audits and regulatory compliance. 

• Perform other duties as assigned. 

Qualifications 

• High school diploma or equivalent required. 

• Previous administrative, records management, or document control experience preferred. 

• Experience with Epicor or similar ERP systems is preferred. 

• Strong organizational skills and attention to detail. 

• Ability to maintain accurate records and handle confidential information. 

• Proficient with Microsoft Office applications and standard office equipment. 

• Ability to prioritize multiple tasks and work independently. 

Knowledge, Skills, and Abilities 

• Excellent organizational and document control skills. 

• Strong written and verbal communication skills. 

• Ability to identify documentation errors and ensure compliance with company procedures. 

• Ability to work accurately under deadlines. 

• Strong customer service skills when supporting internal departments. 

Physical Requirements 

• Ability to sit, stand, walk, bend, and lift up to 25 pounds. 

• Ability to retrieve and file records in file cabinets and archive storage areas. 

Working Conditions 

This position is primarily office-based within the Quality Assurance Department and requires frequent interaction with production, engineering, customer service, the Repair Station, and other company departments. The position requires strict attention to detail and adherence to company quality procedures and record retention requirements.

Pay Range: $26.90-$30.00/hour