Quality Assurance Lead

Meet REVOLVE: 

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world.  With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level.  It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.  In return, we promise to keep REVOLVE a company where inspired people will always thrive.  

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Quality Assurance Lead role:

The Lead is responsible for leading the daily operations of the team ensuring staffing, productivity, workload, and workflow needs are effectively managed. The role provides employee leadership, coaching, and support, coordinates cross-functional operational needs, and oversees key processes to ensure items are processed accurately, efficiently, and in accordance with company standards.

Major Responsibilities:

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Lead daily operations, including workload planning, employee assignments, workflow prioritization, and overall department execution
• Monitor employee attendance, tardiness, timecards, staffing levels, and daily warehouse headcount to maintain accurate staffing records and coverage
• Communicate employee schedules based on workload and business needs, adjusting staffing plans as necessary to support productivity and minimize overtime
• Coordinate with warehouse leadership and partner departments to address staffing needs, operational priorities, and cross-functional support requirements
• Monitor departmental communications and manage operational requests, including item transfers, pulls, discrepancies, and other department-related issues, escalating concerns when appropriate
• Oversee the liquidation, donation, and discard process, ensuring items are properly reviewed, documented, sorted, and routed according to company guidelines
• Support employee development and performance through regular coaching, feedback, monthly 1:1 meetings, 30/60/90-day evaluations, and annual performance reviews
• Coordinate donation pickups, including scheduling with charitable organizations and ensuring donations and required documentation are properly collected
• Maintain accurate employee and operational documentation, including attendance records, performance evaluations, 1:1 documentation, timecard corrections, and disposition records
• Collaborate cross-functionally with warehouse teams and leadership to resolve operational needs and support department productivity and service levels
• Assist in other areas in department as needed

Shift Available:

Mon - Fri (6am-2:30pm) 

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Strong organizational, time-management, and problem-solving skills
• Effective leadership, communication, and employee coaching abilities
• Ability to prioritize workload, manage staffing, and adjust to changing business needs
• Strong attention to detail and follow-through
• Ability to work collaboratively across departments and resolve operational issues
• Ability to hold employees accountable while maintaining a positive and professional work environment
• Ability to take ownership of assigned tasks and meet responsibilities without constant supervision
• Knowledge of apparel construction and fabrication and various fashion categories
• Ability to work successfully with any personality type

• Ability to effectively present information in one-on-one and small group situations to employees of in English and Spanish
• Ability to read/write and comprehend simple instructions, short correspondence, and memos in English and Spanish 

Minimum Qualifications:

• 3-4 years minimum experience working in a Production/QA/QC environment or lead position preferred
• Microsoft Office Suite required
• Technical fashion knowledge preferred
• Understand and communicate effectively in English and Spanish
  

A successful candidate works well in a dynamic environment with minimal supervision.  At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day. 

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

ATTENTION:

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.