Provider Services Representative

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders. 

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We are looking for an experienced Provider Services Representative to help support daily operations for our provider and therapist network. This includes regularly communicating with providers and therapists, network onboarding, training success, ongoing education, and working cross-functionally with other departments within the organization. 

What you’ll be doing as Provider Services Representative:

• Serve as a point person to address day-to-day provider and therapist operation issues.
• Assist with coordinating coverage, reassignments, and ongoing network communication.
• Conduct clinical onboarding success meetings and provide continuous educational support.
• Assist with the development and dissemination of materials for program trainings and portal feature launches.
• Work cross-functionally across Talent, Credentialing, HR, Clinical Leadership and Compliance to continuously drive improvement efforts.
• Identify technical problems and escalate relevant information to the engineering team.
• Support collaboration agreements by maintaining files and preparing state required chart reviews.
• Perform additional duties as required. 

Requirements:

• 2 years of experience in healthcare operations in the payer or provider setting
• Monday through Friday (subject to change), 9:00 am to 5:30 pm PST
• A meticulously organized and detail-oriented executor
• A proactive problem solver
• Someone who takes initiative and thrives in a semi-structured and dynamic work environment
• An effective oral and written communicator
• Passionate about operations, healthcare innovation, and telemedicine
• Driven to have a positive impact 

Benefits:

• A competitive hourly pay: $22.00 - $24.00
• Fully paid for comprehensive health care (medical, dental, vision)
• Pet Insurance 
• Life Insurance & Short / Long Term Disability 
• 401k Plan 
• 15 days paid vacation, 3 paid personal days, 3 paid sick days, paid holidays
• Parental Leave 
• Work remotely
• Additional memberships and perks

Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that minority groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.