Technical Project Manager, CRM
ServiceTitan is looking for a Senior Technical Project Manager to take on a critical role managing Front Office Tribe projects and cross-functional programs, improving communication between product, engineering, 3rd party vendors, customer success teams and customer, reporting on progress and status, leading and evangelizing Agile methodology and coming up with a project management structure that helps the team stay on track and deliver high-quality software. Our technical project management team is focused on improving predictability of the software delivery schedule, leading and evangelizing Agile methodology, owning communication between Product, Engineering and Customer Success teams, reducing operational overhead and expenses through process improvements and metric instrumentation.
As a Senior Technical Project Manager, you will:
Drive multiple simultaneous projects from start to finish and deliver value to our end customers
Perform Scrum Master duties including facilitating sprint planning, standups, sprint reviews, retrospectives and release planning
Provide cross-functional visibility into status, resourcing needs, granular requirements, dates and escalations for projects
Demonstrate stellar stakeholder management and executive presentation skills
Create and enforce cross-functional accountability across all business and technical groups & levels using soft and hard levers
Collaborate with colleagues within our PMO and across all other functions
Apply your hard-earned experience - battle scars and all - to creatively solve for the desired shared outcome each and every day
Make the most of your chops to work with technical and not-so-technical counterparts
Use a variety of tools like JIRA, Confluence and Google Apps
Lead and inspire your team and contribute to our company culture
To be successful in this role, you’ll need
2+ years of experience working as a technical project manager, leading medium to large software development projects
Project management, Agile development, process improvement/quality certifications are (e.g. PMP, CSM, Lean or Six Sigma)
You have direct experience using Agile methodologies for managing projects and coaching teams
Self-motivated. You have superior organizational skills, integrity and great follow-through on tasks. You don't get overwhelmed easily
Persistent. When you take something on, you don't drop it, you are slightly obsessive about grinding away at issues.
Communicative. Your team is always informed and on the same page of what's happening when
Fun. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something great
Pragmatic. You understand the benefits and downfalls of Agile, and other methodologies, you know what to apply for each situation
Positive. You bring a positive attitude to the table and you know how to motivate your team to stay positive during challenging situations
Intuitive. You have a great intuition that helps you make decisions and know the right next steps to solve challenging problems
Data-driven. You can collect the data you need to make informed decisions quickly
Scrappy. You have an innate and entrepreneurial drive to get things done in a fast-moving environment where things can and often do change rapidly, priorities compete, and you may not always have all of the details up front
A team player. You're willing to help out wherever needed
Bachelor’s degree in Engineering, Finance, Business, Information Systems, Computer Science or equivalent
Admin level proficiency and experience with JIRA is a huge plus
Background managing web, mobile and front-end development projects preferred
About ServiceTitan
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.
Perks & Benefits
1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend
Equal Opportunity Employer
ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.
Life at ServiceTitan www.themuse.com/profiles/servicetitan | www.builtinla.com/company/servicetitan