Technical Operations Coordinator

| Greater LA Area

The Technical Operations Coordinator will help the engineering organization drive efficient and effective processes and procedures across all facets of the engineering business. Primary functions will include organization of efforts including recruiting, community outreach, team learning & development programs, team meetings and team building events. Additionally, the TechOps Coordinator will assist with product triage processes, release management and engineering communications.

The ideal candidate will have:

  • 2+ years of experience working on technical projects as a coordinator, facilitator, or project manager.
  • Strong organization and communication skills (both written and verbal) and can operate without requiring a lot of oversight/direction.
  • Ability to bring people together, get work done, spot inefficiencies and take corrective action.
  • Proactive, motivated, and growth oriented mindset. Always up for a challenge and unafraid of ambiguity. Knows how to partner to get things done quickly and to quality.
  • Comp. Sci/Technical Degrees preferred. Affinity for Software Development and Technical Project Management.

Specific responsibilities may include:

  • Leading Engineering Community outreach efforts including curating the engineering blog, soliciting for and helping with delivery of technical presentations (internal and external) and assisting with brand development.
  • Partnering with Engineering L&D leader to ensure development and delivery of training programs, tracking of offerings, participation in key conferences and courses by ST engineers. Ensure smooth engineering onboarding.
  • Assists Product triage process: Ensures engineers who are on-call are supported and moving the process forward during critical product impacting events.
  • Coordinate all engineering communications - including organizing team meetings - both content and logistics.
  • Helping with contracts, SOWs, MSAs and partnering/outsourcing logistics. Assisting with travel and scheduling of engineers traveling to US office and abroad.
  • Team building: Planning parties and events for engineering team including helping improve and track recognition and rewards program; help with procurement of gifts, t-shirts, etc.
  • Assist with management of software licenses for engineers & new team member setup
  • Ensure RCAs and Post Mortems are run, well organized, and deliver Action Items that are assigned and tracked through to corrective action.

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017 
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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