Team Manager, Implementation - SMB

| Greater LA Area

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

Implementation Team Manager, SMB

ServiceTitan is looking for an Implementation Team Manager to join our SMB Onboarding team. The ideal candidate will have five or more years of professional experience which includes a balanced combination of software implementation, product solutioning and strategic planning.

As Team Manager in the SMB Implementation team, you will become a critical member of the core team, influence the company's continued success, and help shape the future of the Home Services Industry.

The Team Manager will oversee a group of 3-5 Implementation Specialists providing daily oversight of their current accounts. The person will have four main responsibilities: 1) supporting the implementation team, 2) acting as the primary escalation point for all implementations under their team 3) take ownership of team goals, output and delivery quality, and 4) Maintain a small portfolio (1-2 clients at a time) of clients to keep abreast of any product or process changes. 

What You'll Do

  • Act as a leader taking ownership of one of the most impactful and challenging verticals at a fast growing SaaS software company
  • Oversee a team of implementation specialists to ensure timely and quality delivery of the product
  • Oversee the management of multiple and concurrent implementation projects, from planning and initiation through execution and closure, assuming full accountability for department goals and output
  • Provide weekly check-ins with each Specialist to review all of their individual accounts.
  • Coach new team members on product and process
  • Carry the voice of the customer and make process change recommendations based on best practices and lessons learned.
  • Anticipate project risks and issues, confidently address any and all challenges, mitigate risks and issues and escalate to appropriate parties where required

What You'll Need

  • BA/BS in Management, Business, or Computer Science from a top tier University.
  • 5-7 years of professional experience which includes at minimum 1-2 years in each of the following areas 1) Management, 2) Software Implementation and 3) Client Relationship Management
  • Excellent emotional intelligence, patience and active listening skills
  • Ability to motivate and lead resources in challenging and fast paced environment
  • Exceptional project management and organizational skills. Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
  • Ability to handle tough situations with an objective and pragmatic outlook; address issues by delivering concise, constructive criticism and creative solutions
  • Natural ability to navigate a steep learning curve in a fast paced environment
  • A track record of being a team player and leader with strong interpersonal and communications skills
  • Self-starter who thrives in an entrepreneurial, fast-paced environment, with an ability to “roll with the punches”
  • ServiceTitan or Home Services industry exposure a plus

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Best Places to Work 2018
Inc 5000 Best Workplaces 2018
Inc 5000 America’s Fastest Growing Companies 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Glassdoor/Battery Ventures Cloud Computing Companies 2018
Forbes Next Billion Dollar Startup 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Learning & Development Specialist

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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