We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

Sr. Manager/Director, Telecom Implementation

This role will be responsible for managing a team of telecom implementation professionals, developing long-term departmental strategy, and executing upon that strategy. The customer-facing telecom team is instrumental in helping us deliver the ultimate experience to our clients, as successful planning, managing, and executing of phone porting and integration projects is vital to the clients’ success. This is an exciting and rewarding opportunity to strategically and tactically lead a team in a rapidly growing company.

To be successful in this role, you'll need: 

• 5-10 years of telecom related experience including at least 5 years in a management role
• Intermediate to advanced telecom knowledge & experience in VoIP technologies (particularly related to SaaS environments)
• Ability to drive efficiency in an environment where NPS is paramount
• Advanced experience with implementing telecom solutions for SMB clients
• Advanced experience in LNP processes and procedures
• Intelligent, strategic, quick thinking, dedicated, ambitious, and fast learning
• Superb customer service skills, including listening to the customer and guiding the customer to successful resolution
• Self-starter who thrives in an entrepreneurial, fast-paced environment, with an ability to “roll with the punches”
• Demonstrated ability to lead and manage team, including coaching of team members
• Ability to prioritize projects, and be flexible with competing priorities as needed
• Demonstrated ability to represent Telecom function and drive change across departments
• CCNA or SIP Certified a plus

Why ServiceTitan?

Company Culture

We are proud of the ServiceTitan culture - it brings together brilliant, genuine and driven individuals in an atmosphere that is positive and inclusive. Check out our culture for yourself:

http://instagram.com/goservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity, age, disability, or genetic information. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great — and there's always room for more. 

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Inc 5000 - Best Places to Work, 2019
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Places to Work, 2019
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017