Project Manager, Fulfillment
Golden Hippo is a young, growing digital marketing company committed to helping everyone live their healthiest life. We create cutting edge health, wellness, and beauty products and work tirelessly to get them into the hands of the people who need them most - our customers. We're growing fast, but our core values remain the same as when we were founded in 2010.
Golden Hippo is currently looking for a Project Manager, Fulfillment. This position will own and manage various warehouse-related projects to increase efficiency and profitability, as well as to enchance the customer experience.
HERE IS WHAT WE OFFER YOU
At Golden Hippo you have a chance to make an impact. You will have the opportunity to be creative, take initiative and grow. A career at Golden Hippo is more than just a job. It's the chance to work among friends every day, to work and play hard, and to see the results of your work firsthand. We work in a lively, laid back work environment with a fully stocked kitchen for our employees to use. We also offer:
- Competitive salary (DOE)
- Employer-paid benefits (medical, dental, vision, life)
- Matching 401K plan
- In-office CrossFit gym with professional coaches
- Yoga and meditation breaks
- Casual, "no dress code" atmosphere and an open office space
- Highly interactive work with a talented, passionate team
- UNLIMITED room for growth and results-based pay increases
WHAT YOUR DAY IS LIKE
- Own and drive several key warehouse projects related to overall efficiency, profitability, and customer experience, including:
- Return trends
- Insights from the Customer Service channel
- Reshipment reasons
- Return to Sender impact
- Membership cancelation processes at the warehouse
- Complaint tracking
- Root cause analysis of mis-picked items
- Additional Special Projects, such as testing new exchange programs
BEST CANDIDATES WILL HAVE
- Bachelor's Degree, preferred
- 2+ years working in fulfillment operations
- 3+ years managing fulfillment-related projects
- Strong understanding of fulfillment operations
- Knowledge of fulfillment systems and KPIs
- Ability to analyze data and identify trends
- Ability to manage multiple projects simultaneously while meeting deadlines with frequent interruptions and redefined priorities
- Great interpersonal and communication skills
- Demonstrated ability to influence and collaborate cross-functionally
- Understanding of split tests (creating, implementing, and measuring)
- Proficient with Microsoft Office Suite
- Willingness to travel, less than 10%
Golden Hippo is always looking for smart, driven self-starters who are excited to build a place for themselves in one of the most fun, exciting companies in Los Angeles. If you thrive on community and communication, learning from your failures, and embracing the unexpected, Golden Hippo just might be the place for you.
Golden Hippo Company Culture Highlights:
- Winner of Comparably's Award for Best Company in Los Angeles 2019
- Winner of Comparably's Award for Best Company Happiness 2018
- Golden Hippo is ranked in the top 5% of companies for Work Culture on Comparably.
Check us out on Comparably: https://www.comparably.com/companies/golden-hippo