Program Manager

| Greater LA Area

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

Program Manager

As a Program Manager you will oversee the deployment of many client-facing enterprise wide engagements simultaneously, requiring the coordination of multiple project managers under your direct supervision. On occasion you will also be tasked with leading large project management teams dedicated to a single customer or franchise partner. You will be responsible for mentoring, developing, and holding project managers responsible for the successful execution and tracking of their projects. As project lead, you will be responsible effectively messaging and communication with internal and external executive leadership.

The program manager will also be responsible for maximizing the utilization of project management and consulting resources by (1) developing and testing streamlined implementation methodologies and (2) managing Project Managers involved with many smaller projects. You will be expected to travel up to 25-50% domestically, depending on seasonality.

What You'll Do

  • Personally manage executive relationships with clients and assist Enterprise Project Managers in setting expectations with clients
  • Provide personal development and mentorship to project management team members
  • Implement and refine project management methodologies to minimize implementation times and improve customer satisfaction
  • Own project management templates and best practices documentation
  • Develop cross-functional relationships with sales and product development teams to ensure expectations are clearly communicated to the customer and that development priorities are effectively communicated
  • Ability to adjust to widely differing client expectations and take proactive steps to ensure team will meet client expectations
  • Drive larger engagements by setting vision and strategy with internal and external stakeholders
  • Partner with sales team to review new customer engagements and assign the appropriate cross-functional project resources
  • Provide estimates and scope definitions for Statement or Work documentation presented, during the sales and discovery processes

What You'll Need

  • Possesses a deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects.
  • A history of increasing leadership responsibility and career growth in project management
  • Outstanding written and verbal communication skills with team members and audiences of all levels.
  • Strong analytical skills with proven results
  • 5+ years Project Management / Engagement Management
  • Minimum leadership experience managing technical projects consisting of 3-8 people totaling over $500,000 budget
  • Extensive overseeing, migrating, and change managing large enterprise software migrations from one vendor to another
  • Ability to lead and manage clients with minimal in-house IT expertise in mid-sized CRM/ERP implementations
  • Exceptional organizational and time management skills
  • Experience in the trades or with implementing ERP systems is a plus
  • A BS/BA or Masters from Top University is a plus

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

More Jobs at ServiceTitan Inc.76 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Content
Project Mgmt
new
Los Angeles
Finance
new
Los Angeles
Marketing
new
Los Angeles
HR
new
Los Angeles
Operations
new
Los Angeles
Internships
new
Los Angeles
Project Mgmt
new
Los Angeles
HR
new
Los Angeles
Sales
new
Los Angeles
Sales
new
Los Angeles
Sales
new
Los Angeles
Operations
new
Los Angeles
HR
new
Los Angeles
Finance
new
Los Angeles
Developer
new
Los Angeles
Project Mgmt
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Design + UX
new
Los Angeles
Product
new
Los Angeles
Operations
new
Los Angeles
Design + UX
new
Los Angeles
Sales
new
Los Angeles
Developer
new
Los Angeles
HR
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Sales
new
Los Angeles
Developer
new
Los Angeles
Project Mgmt
new
Los Angeles
Product
new
Los Angeles
Product
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
HR
new
Los Angeles
Project Mgmt
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Project Mgmt
new
Los Angeles
Project Mgmt
new
Los Angeles
Product
new
Los Angeles
HR
new
Los Angeles
Design + UX
new
Los Angeles
Design + UX
new
Los Angeles
Product
new
Los Angeles
Sales
new
Los Angeles
Project Mgmt
new
Los Angeles
Data + Analytics
new
Los Angeles
Finance
new
Los Angeles
Finance
new
Los Angeles
Data + Analytics
new
Los Angeles
Design + UX
new
Los Angeles
Project Mgmt
new
Los Angeles
Finance
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
HR
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles