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Program Manager to the President

| Greater LA Area

As a Program Manager, you will provide extensive support to the President and high level support to his leadership team. Responsibilities will span managing day to day operational tasks to executing projects cross-functionally.

To be successful in this role, you must be proactive, highly organized, detail-oriented, adaptable, possess exceptional communication skills and act with discretion with confidential matters. The ideal candidate will thrive in a fast-paced environment, will not rest until the work is done and is not afraid to challenge the status quo.

What you'll do

  • Project Management: Can take complex concepts and break them down, translate them into an execution plan and see to successful completion. Tracking milestones and progress across multiple teams and clearing barriers to execution. 
  • Change Management: Manage changes throughout the organization and ensure there is understanding and adoption, whether it is policy or process.
  • Communications: Draft communications that may be distributed to all company or to senior level contacts externally
  • Meeting Management: Enforce meeting protocols, including ensuring there is an agenda, pre-read materials, action items and follow-through.
  • Task Tracking: Track outstanding tasks and commitments between the President and all other stakeholders.
  • Gatekeeper: Maintain up-to-date knowledge of top company priorities to filter access to the President and help him avoid distractions. Keep a pulse on the organization and challenges and use sound judgment to escalate issues.
  • Logistics: Plan and book all travel, coordinate town halls, and other large group gatherings

What you’ll need

  • Must have a Bachelor degree and 3-5+ years of related experience supporting executive personnel
  • Thrive in fast-paced, high-pressured environment with lots of ambiguity
  • Exceptional interpersonal skills, including verbal and non-verbal communication, listening and problem solving skills
  • Exceptional teamwork and collaboration in a professional setting
  • Excellent written communication skills that convey professional presence
  • Anticipate the needs of the executive and create efficiencies for self and executive
  • Discretion in processing and managing highly confidential information
  • Ability to proactively address issues and resolve problems, making appropriate recommendations, proposing solution alternatives and using sound business judgment
  • Excellent organization and follow-up skills and attention to detail
  • Demonstrated ability to successfully manage multiple concurrent assignments in a timely manner

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Learning & Development Specialist

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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