Program Manager - Compliance

| Greater LA Area

Build a high-performing team. Our People Operations team achieves this mission by recruiting the right talent, equipping them with the right resources to make an impact, and growing our Titans into the right career paths that best match their individual talents and interests. We are united in our passion and desire to unlock the extraordinary potential of every single person in our organization so that we may lose, learn, and win as a team. Every day is an opportunity for change and for our People Operations team, it is an opportunity to make a positive difference in the employee lives we touch.

Program Manager, Compliance & Global Mobility

ServiceTitan is looking for a Program Manager to join the Employee Experience team. This individual will report to the Director, Employee Experience and will lead our Compliance and Global Mobility programs. We are looking for someone who can effectively bridge the gap that can often exist between compliance and the business. We are looking for someone who understands our business needs and goals while minimizing risk and protecting the company. This person will be key to enabling the organization’s long-term success by setting guardrails in the form of practical, sensible, and creative policies and processes.

What you’ll be doing

Compliance

  • Act as subject matter expert on internal company-wide employment policies and practices.
  • Manage and review existing company policies on a periodic basis to identify process improvements or hidden risks, and creatively look for innovative solutions to improve the employee experience and maintain our company values.
  • Advise business leaders and HR Partners on interpretation of company-wide employment policies and practices.
  • Keep informed on new or pending legal and regulatory laws and industry best practices; provide updates to stakeholders.
  • Review and analyze employment trend data in partnership with internal stakeholders to determine appropriate proactive measures to mitigate organizational risk.
  • Build cross-functional partnerships with Legal, Information Security, and other departments as needed to develop, implement, and promote new or updated policies and programs.
  • Partner with Learning & Development to develop and deliver training regarding the importance of employment law compliance, and appropriate workplace behaviors; respond to questions and troubleshoot issues.
  • Other duties may be assigned.

Global Mobility

  • Lead and act as single point of contact for the global mobility process and drive the development, implementation, administration, and evolution of the Global Mobility Program.
  • Advise and educate Talent Acquisition and managers on relevant immigration processes that may apply to existing or potential team members.
  • Effectively partner with external immigration counsel and other internal departments to ensure the success of the mobility program, such as Employee Experience, Finance, Payroll, and Accounting.
  • Develop cost effective, compliant and practical solutions that enable and support employee mobility, in alignment with business objectives and our company values.
  • Monitor ongoing compliance with global policies and guidelines.
  • Design and develop immigration resources for internal partners and employees to include: FAQs, policies, and process documents.
  • Be aware of, communicate and cascade any changes in immigration law and practice to relevant stakeholder and employees.
  • Provide periodic reports, case status updates, information and related matters to stakeholders and employees.
  • Other duties may be assigned.

What you need

  • Bachelor's degree or above in Human Resources, Employment Law, Business Management or related field preferred.
  • Demonstrated experience and expertise working in Human Resources or Employee/Labor Relations.
  • Demonstrated experience in developing, interpreting, and implementing employment related policies or programs, and consulting with management and employees on such policies.
  • Knowledge of State and Federal employment laws (including discrimination, harassment, retaliation, whistleblower, and labor laws).
  • Demonstrated experience and knowledge of global immigration policies and procedures pertaining to work permits, visas and tax matters.
  • Experience in project management, including change management, user training, and employee communications.
  • Successful candidates will be detail oriented and analytical, with the ability to anticipate the complexities of introducing new procedures and policies.
  • Ability to build strong relationships and influence others while working in a cross functional environment.
  • Ability to collaborate effectively with senior business leaders and internal stakeholders to advance company initiatives.
  • Ability to work independently and adapt to in a fast-paced environment with changing circumstances, direction, and strategy.
  • Ability to manage multiple tasks simultaneously, manage timelines and priorities, and complete tasks in a timely and accurate manner.
  • Ability to be a strategic problem solver and opportunity seeker who is always striving to make things better for the organization to drive performance, retention, and employee sentiment up.
  • Have a natural curiosity and grit - you love a challenge and will not give up when things get hard. You will search high and low for a solution and find new and innovative ways to get things done.
  • Be a self-starting, forward thinking planner.
  • Hold a strong belief that everything you do impacts our people and customers.
  • Genuinely enjoy collaboration and are invested in individual and team success.
  • Have a desire to make an impact and be a part of a talented group of people who learn from each other.

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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