If you are a project manager by nature, can talk customers through a lot of moving pieces, and want to be a part of revolutionizing the way people pay their bills, then we need your help. 

As Implementation Manager at Papaya, you will manage the initial and ongoing onboarding experience for new partners. This includes being the first point of contact for new relationships, and all tasks necessary to ensure their success. A large portion of our partner base includes billing companies and medical practices, but Papaya partners with organizations from all industries. 

Teamwork, flexibility, communication, and a willingness to learn are of the highest importance. Papaya believes that diversity helps build an inclusive culture where all team members can grow, contribute, and feel valued. If you agree, we’d love to hear from you!

What you would be doing: 

• Onboard new partners into Papaya's internal systems
• Creatively identify customer problems and provide resolutions for roadblocks
• Coordinate with third-party vendors to facilitate changes on behalf of our partners
• Proactively communicate with customers to ensure timely project completion
• Educate new partners with training and support during the implementation phase

We’d like to hear from candidates with: 

• Experience managing customer implementations and launches
• Strong written and verbal communication skills
• Success managing multiple projects at once 
• A technical aptitude
• Proven ability to drive results under pressure and deadlines
• Superb adaptability in an ever-changing environment

We’d be especially excited if you have experience with Salesforce, Google Suite & Slack. If you have prior experience in Fintech and/or Healthtech, don’t forget to mention it.

About Us: 

We know that paying bills isn’t fun. At Papaya, we work tirelessly to help make that experience better. With our app, users can snap a photo of any bill and it’s paid - no more calls, mailing checks, or tedious web forms. We are one of the fastest-growing startups in Los Angeles, backed by successful investors including Sequoia Capital, First Round Capital, and Silicon Valley Bank. We have already made payments on behalf of tens of thousands of users in all 50 states and our goal is to expand mobile share of the $4T US consumer bill space. Our impact-driven team receives competitive salary, benefits, and equity.