We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

Associate Project Manager, Strategic Accounts

*This is an implementation/onboarding role*

As an Associate Project Manager, Strategic Accounts, you’ll act as the primary contact for franchise business owner’s during their ServiceTitan onboarding experience. You’ll work with ServiceTitan’s strategic accounts (franchise systems and select multi-location enterprise customers) at multiple levels: corporate leadership, franchise owners, and end users. The ideal candidate will be able to quickly learn new software, teach it to others, clearly communicate deliverables and timelines to all parties, and lead cross-functional teams to deliver great results for our customers.

What You’ll Do

• Serve as the single point of contact during a customer’s onboarding/implementation process, guiding franchise owners from sales to success
• Coordinate and/or implement your customers’ data migrations, initial trainings, and third-party integrations
• Provide coaching and training sessions on product best practices and workflows
• Develop strong working relationships with management contacts at strategic accounts
• Act as an escalation point on customer support issues
• Update account and contact records for strategic accounts to ensure accurate reporting
• Identify areas for improvement in the customer experience, both in our product and processes

What You’ll Need

• 3-5+ years of relevant experience in a combination of software implementation, project management, and client relationship management
• Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Exceptional project management skills. Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail
• Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
• Demonstrated ability in learning new software programs and identifying opportunities to use their full potential
• A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues
• Be a problem-solver who has a demonstrated ability to overcome challenges with creative solutions
• Team player with strong communication and organizational skills, and an ability to “roll with the punches”
• Personable and patient with great people skills and a good sense of humor
• Familiarity with SaaS business models and agile development methodologies a plus
• Ability to travel up to 30%

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017