Project Manager, Accessibility

POSITION TITLE: Project Manager, Accessibility

LOCATION: Burbank, CA (Hybrid)

ABOUT THE ROLE:

Position Overview

The Project Manager, Accessibility, is responsible for the day-to-day management of all Sign Language orders, from intake through delivery and vendor payment. The role receives orders from clients and internal Deluxe teams, briefs vendors and production teams, tracks every title against its due date, and serves as the primary point of contact for client queries, while generating purchase orders for vendors and supplying the order information internal teams need for billing.

RESPONSIBILITIES:

• Receive and process Sign Language orders from clients and internal Deluxe teams, confirming scope, deliverable type, specs, and due dates at intake.
• Serve as the primary day-to-day contact for client queries on Sign Language orders, providing status updates, delivery forecasts, and early warning on any at-risk title.
• Issue order information, briefs, and specs to Sign Language vendors, confirming receipt, capacity, and acceptance of dates.
• Coordinate with Title Managers and Order Managers so that production teams and vendors have everything required to start and finish work — source assets, scripts, subtitle and caption files, reference materials, access, and approved specs.
• Maintain a complete, current tracker of all Sign Language orders.
• Monitor each order against its client due date and internal milestones, drive recovery plans on any slippage, and escalate scope changes and delivery risk to the Sr. Director, Accessibility.
• Provide accurate order and delivery information to internal teams for client billing.
• Maintain a high level of confidentiality of Deluxe and customer/client sensitive information, including pre-release content.
• Additional duties and projects as needed.

QUALIFICATIONS:

• 1+ years in project management, production coordination, or order management required; experience in media localization, post-production, or accessibility services strongly preferred.
• Demonstrated ownership of a high-volume slate of concurrent orders against hard client deadlines.
• Excellent written and verbal communication, with the confidence to be a client-facing voice on status and issues.
• Highly organized and detail-accurate, able to prioritize independently under competing deadlines with asynchronous support from leadership.

About the Company:

Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video, and online content.  Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

We offer competitive pay and benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more. 

Diversity Statement:

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

This role is based in Burbank, CA and the base pay range for this role is $60,000.00 - $75,000.00 annually. Actual amounts will vary depending on education, skills, experience, and geographic location.