Product Manager, ITSM Apps & AI Ops

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role: 

We are seeking a highly motivated Product Manager to lead the development of AI-powered ITSM, AI Ops, and Analytics solutions. You’ll collaborate with engineering, data science, and UX teams to define product requirements, shape roadmaps, and drive execution. This role also involves engaging with customers to gather feedback, supporting go-to-market efforts, and ensuring successful adoption and customer outcomes. Due to the nature of the work, this position requires U.S. Citizenship.

This role is based out of our Santa Clara, CA office, and an Onsite interview is required as part of the process (with some flexibility to WFH).

Key Responsibilities:

• Write product specifications for engineering and data science teams.
• Collect feedback from customers and prospects to create a unified product backlog.
• Analyze the IT Operations, Cloud Operations, Service Operations market to help clarify our competitive position.
• Be the CEO for your product area - end-to-end responsibility from idea to production.
• Establish shared vision across the company by building consensus on priorities leading to product execution.
• Deliver Product roadmaps for your area of responsibility.
• Enable Customer Success teams in go-lives and continuous improvement.
• Work with Marketing on GTM product assets.
• Support Sales & Pre-sales in sales cycles and closing deals.

Qualifications:

• 3+ years of Product Management experience
• Proven track record in developing and launching ITSM, AI Ops, and AI-driven enterprise products
• Experience with AI Ops, monitoring or observability products required.
• Experience driving product vision, go-to-market strategy, and design discussions
• Experience creating strategic product roadmaps, working with cross-functional teams.
• Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Sales, Pre-Sales and Marketing
• US. Citizenship is required.
• Bachelor’s or Master’s degree in Computer science required (MBA preferred)

Preferred Qualifications:

• Startup experience
• Experience in Analytics/visualization tools is a plus
• Enterprise SaaS PM experience
• Domain expertise in IT, HR or Customer Support

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

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