Owns the strategy, governance, and operational success of business-critical platforms supporting debt investment and servicing operations. Partners with stakeholders and technology teams to translate business needs into requirements, roadmaps, workflows, reporting, and data solutions. Leads technology and process improvements, coordinates vendors and cross-functional teams, and establishes documentation, governance, controls, and operating procedures to ensure reliable platforms, accurate analytics, compliance, and strong stakeholder satisfaction.
ABOUT CIM GROUP:
CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!
POSITION PURPOSE:
The Product Manager is responsible for the strategy, governance, and operational success of a portfolio of business-critical platforms that support CIM’s debt investment and servicing operations. This role serves as the bridge between business stakeholders and technology teams, ensuring that systems, data, reporting, and operational workflows effectively support business objectives. This is a highly collaborative role that requires strong analytical capabilities, sound business judgment, and the ability to translate complex operational needs into effective technology solutions. The ideal candidate will have a strong technical background, excellent communication skills, and a proven track record in product management or business systems analysis.
Success Metrics:
- Reliable and effective operation of business-critical platforms, data, and reporting capabilities that support investment and operational objectives.
- Delivery of technology and process improvements that enhance efficiency, scalability, data quality, and user experience.
- Accurate, timely, and trusted reporting and analytics that enable informed business decision-making.
- Successful execution of strategic initiatives through effective collaboration with technology teams, business stakeholders, vendors, and cross-functional partners.
- High stakeholder satisfaction demonstrated through strong partnership, responsiveness, and the ability to translate business needs into effective solutions.
RESPONSIBILITIES:
- Serve as the product manager for a portfolio of business-critical platforms, ensuring solutions effectively support business objectives, operational processes, and strategic initiatives.
- Partner with business stakeholders to understand operational challenges, identify opportunities for improvement, and translate business needs into clear requirements and prioritized roadmaps.
- Lead the planning, execution, and delivery of technology and process improvement initiatives, coordinating across business teams, technology partners, vendors, and project stakeholders.
- Collaborate with cross-functional teams design, enhance, and optimize workflows, data models, and reporting capabilities.
- Develop and maintain reporting, analytics, and data solutions that provide stakeholders with timely, accurate, and actionable information.
- Establish and maintain documentation, operating procedures, governance practices, and controls that support sustainable platform operations and compliance requirements.
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
- Bachelor’s degree in Computer Science, Information Systems, Finance, Business Administration, or a related field.
- 7+ years in product management, business systems analysis, operations, technology delivery, or related roles supporting business-critical applications and processes.
- Experience working in financial services, real estate, asset management, lending, and/or investment operations preferred.
- Experience with systems implementations, platform enhancements, process transformation initiatives, or technology modernization efforts preferred.
ABOUT YOU:
- Strong analytical and problem-solving skills, with the ability to understand complex business processes and develop practical solutions.
- Experience working with enterprise applications, business systems, data platforms, reporting solutions, or operational technologies.
- Comfortable working with data, reporting, integrations, APIs, and technical teams to investigate issues, evaluate options, and support decision-making.
- Strong stakeholder management, communication, and relationship-building skills, with the ability to collaborate effectively across business and technology organizations.
- Self-motivated, organized, and adaptable, with the ability to balance strategic initiatives and day-to-day operational responsibilities in a fast-paced environment.
WHAT CIM OFFERS:
At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:- A variety of Medical, dental, and vision benefit plans
- Health Savings Account with a generous employer contribution
- Company paid life and disability insurance
- 401(k) savings plan, with company match
- Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
- Up to 16 hours of volunteer time off
- Up to 16 weeks of Paid Parental Leave
- Ongoing professional development programs
- Wellness program, including monthly and quarterly prizes
- And more!
Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. At CIM, base pay is one part of the total compensation package. For this role, bonus compensation may be a significant part of the total compensation. The anticipated base salary range for the position in Los Angeles, CA is $135,000 - $170,000.
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HOW WE FEEL ABOUT DIVERSITY AND INCLUSION:
At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please click here for our Privacy Policy.
CIM does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid. If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.
CIM Group Los Angeles, California, USA Office
4700 Wilshire Blvd., Los Angeles, CA, United States, 90010
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