Principal Product Manager, Revenue Cycle Management

Job Title: Principal Product Manager, Revenue Cycle Management
Location: USA - Remote

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Team Overview: 

The Revenue Cycle Management team is rebuilding the foundational capabilities that support financial workflows across PointClickCare, including the financial record, census, payer management, and transaction processing. The team partners closely with Engineering, User Experience, Technical Writing, platform product teams, Legal, Compliance, Marketing, Sales, Customer Success, Support, customers, and industry partners to create connected, accurate data foundations that enable workflow automation and financial intelligence.

Key Responsibilities:

As Principal Product Manager, Revenue Cycle Management, you will own the strategy, roadmap, and outcomes for the RCM portfolio in senior care. You will lead the ground-up rebuild of foundational capabilities, translate deep customer insight into solutions, and guide complex products from discovery through delivery. You will connect product strategy to measurable customer and business outcomes, optimize time to value and return on investment, and evangelize the roadmap with executive stakeholders and customers.

Key Responsibilities:

• Own the RCM problem space, product strategy, multi-year roadmap, and measurable outcomes for the financial record, census, payer management, and transaction foundations.
• Build investment cases, quantify expected return, define success metrics, make prioritization trade-offs explicit, and adjust plans based on customer insight and performance data.
• Represent current and future users by conducting qualitative and quantitative discovery, analyzing revenue cycle workflows, and identifying upstream opportunities across census, payer changes, referrals, and prior authorizations.
• Partner with Engineering, User Experience, Technical Writers, and product teams using agile practices and Design Thinking to turn ambiguous, high-impact problems into valuable, feasible increments.
• Define the connected data foundation needed for financial intelligence and workflow automation, and use AI tools responsibly to accelerate research, documentation, analysis, and prototyping in a healthcare environment.
• Drive adoption and go-to-market success with Marketing, Sales, Customer Success, Support, and other partners, including positioning, launch readiness, training, packaging and pricing input, and adoption tracking.
• Inspire, energize, and align cross-functional teams around a clear product vision and customer outcomes.

Required Skills & Experience:

• 10+ years of product management or product ownership experience, with a track record of shipping software that customers adopt and value.
• Bachelor’s degree or higher in business, computer science, or a healthcare-related field, or equivalent experience
• Health tech experience, ideally involving financial or revenue cycle workflows. Prior RCM experience is not required.
• Experience owning or significantly shaping a foundational capability, data domain, or shared system used by multiple products or teams, combined with customer-facing product experience.
• Strong discovery skills across interviews, workflow analysis, usage data, and experimentation, with evidence that direct customer insight has shaped roadmap decisions.
• Experience owning a roadmap and defending prioritization decisions, including decisions about what not to build.
• Ability to work with engineers on data, integration, and migration trade-offs and explain the customer impact of technical decisions.
• Hands-on experience using AI tools to improve work quality, speed, or outcomes, with sound judgment regarding accuracy, data privacy, and compliance.
• Curiosity, a willingness to challenge the status quo, and the ability to navigate ambiguity in a complex, fast-paced environment.
• Excellent written and verbal communication skills, with the ability to simplify complex topics for customers, engineers, and executives.

Preferred Experience:

• Familiarity with financial transactions, ledger or billing data, census, payer changes, referrals, or prior authorization data.
• Experience with platform product management or close partnership with a platform team.
• Experience in a health technology SaaS business.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $155,900 - $194,900 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

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