Tradesy is a peer-to-peer marketplace for buying and selling luxury fashion, enabling savvy customers to unlock the value in their closet to access affordable luxury. Our mission is to make fashion resale as simple, safe, and stylish as retail — at scale. We have millions of passionate members, a product that people love, and a team culture that gives you the freedom to work from wherever you are. But enough about us, let’s talk about you! 

We are currently looking for a hardworking, highly-motivated, detail-oriented Trust Specialist who has strong analytical skills and can grow with the company. As a Trust and community Specialist,  you are the first line of defense in identifying and stopping fraudulent activity before it starts.  You will monitor and review The Tradesy community to help millions of members safely buy and sell new and pre-owned designer fashion on Tradesy. 

The Tradesy Trust and Community team is a tight-knit, highly motivated group with a do-whatever-it-takes philosophy. You'll also work closely with our Member Care, Authentication  and Fulfillment Operations teams to keep Tradesy safe for our buyers and sellers. To be successful in this role you should be a self-starter who is comfortable working both independently and collaboratively. 

You will:

• Review a high volume of user accounts, recently listed items, and completed transactions to ensure users are within Community Guidelines
• Monitor Community messages for Violations 
• Communicate with users via email regarding payment related issues, authenticity concerns, account status, and other trust-related matters
• Review account history and research suspicious patterns or unusual activity
• Review items flagged by our users for authenticity concerns or inaccurate descriptions
• Work with internal teams to provide product feedback and help develop new tools and features to continuously improve the integrity of our marketplace
• Review Chargeback initiated claims and prepare documentation packets to our payment processor

You have:

• 2 years of Fraud Prevention or Risk Management experience 
• Strong attention to detail
• An eye for identifying outliers among data sets
• Confidence, tact, patience, politeness, and diplomacy while dealing with complex problems
• Analytical and problem-solving skills to research cases and address user concerns
• Flexibility and adaptability to constantly evolving work-flows and responsibilities
• Excellent communication skills (both written and verbal), strong follow-up and are customer-focused
• You know your Birkins from Neverfulls, Satchels from Totes, and Mules from Clogs. You may not be a fashion expert, but you have a general sense of the domain, and can get up to speed very quickly.
• Prior customer service experience or call center
• Experience with Zendesk
• Hands-on experience with anti-fraud and payment platforms like Riskified, Signifyd, Ekata, or Email Age
• Prior experience or understanding with using Payment processing gateways, such as, Stripe and PayPal.

What to expect:

Apply through our website www.tradesy.com or any affiliate job boards and

• You will receive a confirmation email
• If we don't feel you meet the requirements for this position we will send you an email

If we think you meet enough of our criteria, one of our in-house Recruiters will reach out to schedule an introductory call

Compensation/Benefits:

• Competitive salary: Commensurate with skill set, experience and the position.What you made at your last job should not dictate your worth. Tradesy is committed to a Basic Living Wage threshold and holds its own $50k Minimum Wage Standard for entry level position

• True Opportunity for Growth - we don’t believe in time served or waiting for your manager to get promoted or leave.  Carve out your own path, at your pace - there’s room at the top for all of us. 
• Comprehensive Health Benefits- several options for Company Paid Medical, Dental, Prescription Drug and Vision Plans.  Tradesy pays 100% of the premiums for individuals - great discounts if you want to add spouse/children/families
• Wealth Benefits: 401k option and Equity (stock options) because every employee should be an owner
• Flexible Paid Time Off   We coordinate with each other to make sure work and play find a healthy balance.
  
• Celebrate Diversity Paid Holiday Program a combination of set and floating Company Holidays - so you can choose the days most meaningful to you
  Designated Paid time off to serve (Jury Duty) and VOTE as well!
• Mentorship opportunities - grow within your field, gain valuable skills and experience in a new one or become a change agent for those around you - all on Company time
• Paid Parental Leave - for Moms, Dads and everything in between

Additional Perks:

• Remote Friendly Office - Work from the place that best works for you
• Flexible Working Hours - night owl? Got kids/pets/family obligations? We value your output, not the clock
• Virtual company-wide happy hours, Product demos, support groups and team events. Philanthropy and community outreach too. We are constantly finding news ways to stay meaningfully connected in this virtual world
• Monthly Technology Reimbursement - $100 per month (tax free!) to help you stay connected and in touch