Travel Concierge

| Remote
THE COMPANY
Medely connects medical facilities with top-quality, pre-screened independent healthcare professionals. We believe that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. We are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in healthcare.
HIGHLIGHTS
- Founded in 2016 and having recently secured their Series B, Medely is facing explosive growth in a $3.65 trillion U.S. healthcare market ripe for tech disruption (Forbes, 2019).
- Medely’s staffing platform provides high quality, on-demand professionals to more than four thousand healthcare facilities in over 50 U.S. markets. Their network boasts over forty thousand selectively vetted and credentialed healthcare professionals including nurses, medical assistants, technicians, and specialists.
- Medely has consistently exceeded growth goals and is excited to continue the momentum in 2021!
The Travel Concierge makes arrangements for Frontline Health Employees traveling for company contracts. You will be responsible for building out our Nurse Concierge function, which will help our base of healthcare professionals secure housing, and all other resources needed while traveling for business purposes. You will engage over multiple channels including Frontline Health, email, text and phone calls. You will master our technology platform and solicit customer feedback to help us provide the best candidate onboarding experience. Your goal: deliver an excellent experience for healthcare professionals with Frontline Health while helping us build out processes to support our growing community.

What you will do

  • Plan, coordinate and manage Frontline Health Employee travel needs to ensure they are able to start assignments on time. 
  • Responsible for sourcing, organizing, booking, tracking and handling all Frontline Employees travel requests. 
  • Responsible for obtaining partnerships with various companies to ensure pro’s have competitive and cost effective options. 
  • Research, negotiate, and secure rates with airlines, car rental companies, AirBnB, and Hotels
  • Review and ensure all contracts meet necessary specifications
  • Other duties and projects as assigned

What the job requires

  • 3 years experience minimum with proven success with client relations
  • 3 years experience with hotel, travel or hospitality industry 
  • 3 years experience with booking high volume travel request
  • 3 years experience in Travel Nurse Industry
  • Bachelor's degree, preferred in Human Resources or related field
  • Able to manage your own desk and make independent decisions
  • Obsessed with creating great experiences for travel healthcare professionals
  • Outside the box thinkers
  • Career oriented with a desire for advancement 
  • Excellent written and oral communication skills.
  • Computer literate with proficiency in web based products and ability to learn new applications easily
  • Professional Friendliness
  • Home office & Internet Connection with DSL, cable, or fiber internet connection with upload speeds greater than 1Mbps
  • Exceptional Customer Service with Internal and External Customers
  • Team Player

WHY MEDELY: BENEFITS & PERKS
- Competitive Compensation: Based on experience and performance
- Long Term Incentives: 401k
- Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
- Flexibility: We believe that work/life balance is important, so we offer three weeks of vacation and ten paid holidays
- Energetic team environment
- Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry on a national scale!
- Ownership: Drive meaningful business impact on a team that you’ll help build and define!
We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.
 
Medley does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate. 

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GraphqlFrameworks
    • ApolloFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

Located on the 3rd St Promenade in Santa Monica and 2 blocks from the beach, there are plenty of fun activities and options to enjoy all year round.

An Insider's view of Medely

What’s the vibe like in the office?

Medely has a laid back and fun office vibe! We’re in a gorgeous office with ocean views, music always playing, an open layout, and tons of snacks. Communication is key and often we are all hanging after work. Between spending time together and working on a concept that’s making a difference for hundreds of people, Medely's vibe is one to be envied.

Tamara

Customer Success Lead

How do you collaborate with other teams in the company?

Since we build out Medely’s app, it’s no surprise that we work closely every team in the office. Engineers are encouraged to brainstorm with others to find innovative solutions to their team’s needs. We get to pursue interesting and challenging projects while Medely becomes more effective at serving professionals nationwide. It’s a win-win!

Ryan

Backend Engineer

How does the company support your career growth?

We have very openminded Co-Founders who listen to the ideas of all employees. This enables us to create solutions that encourage personal and professional growth. I am confident here because I have been set up for success and am able to work together with coworkers to create processes that help make the company and platform more efficient.

Kaya

Account Manager

What is your vision for the company?

We believe healthcare staffing should be easy, transparent and that the professionals should be in control of their careers.

Caesar

VP of Business Operations

What makes someone successful on your team?

To be successful at Medely you need to be passionate, driven, and have a great attitude. We are big advocates of diversity and inclusion and we love how different we all are here. Bringing your personality to work and collaborating with others to create new and exciting solutions is valued and makes each individual successful!

Carrie

People Operations Manager

What are Medely Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Generous PTO
Medely employees receive 3 weeks of Paid Time Off
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
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