Telecom Implementation Analyst

| Greater LA Area | Hybrid
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We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

Telecom Implementation Analyst 

We are looking for a Telecom Implementation Analyst to be in charge of the successful planning, managing, and executing of phone porting and integration projects that will help us deliver the ultimate customer experience to our clients. This individual will be the subject matter expert and in charge of coordinating the porting. This is an exciting and rewarding opportunity to join a rapidly growing team responsible for our entire customer base. This role is located in Glendale, CA.

What you'll do

  • Serve as the single point of contact during customer’s phone integration onboarding/implementation/success process
  • Schedule & conduct detailed phone integration discovery calls with clients to determine any changes or requirements needed to have all qualified numbers integrated seamlessly and without any interruptions
  • Coordinate and/or implement client's entire port over process from beginning to end
  • Coordinate and follow up with clients to ensure all documentation needed for porting gets submitted in a correct and timely way
  • Submit port requests to carrier(s) as needed
  • Track and follow up on all submitted port requests with carrier(s) in a timely way
  • Provide on­going updates to clients throughout the port process
  • Process, keep track, & update all phone integration related Salesforce tickets as needed in a timely way
  • Ability to troubleshoot any basic phone integration issuesWork with members of multiple teams (including but not limited to Success, Advocacy, Onboarding, and Product) 
  • Manage day-­to-­day operational aspects of all ongoing projects 

What you'll need

  • Experience in LNP
  • Has done onsite PBX or hosted VoIP PBX
  • Networking experience a plus
  • Project management experience a plus
  • Intelligent, strategic, quick thinking, dedicated, ambitious, and fast learning 
  • Strong customer service & time management skills
  • Self-starter who thrives in a fast paced environment & can roll up their sleeves and “roll with the punches” 
  • Proven ability to multi­task and manage multiple moving pieces at a time while paying strict attention to detail 
  • BA Degree

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

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Location

Our office is located in a buzzy, vibrant neighborhood with access to great restaurants and bars. Think small-town vibe with big-city amenities.

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