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SmartBilling Pro Biller

| Santa Monica
Email - [email protected] w/ "Built In" in the subject line.
Apply now

The team at SimplePractice is seeking a skilled medical biller with extensive knowledge of insurance claims filing and resolution. You’ll handle daily medical billing tasks and join our highly ambitious SmartBilling Pro team as we develop innovative ways to improve the medical billing experience for private practices. A startup mentality is mandatory - no job is too big or too small and you’re obsessed with delighting customers. You’ll be evaluated on your ability to execute all aspects of routine medical billing for a high volume of valued customers. This position will report to the SmartBilling Pro Manager.

What You’ll Work On:

  • Create and file insurance claims electronically and via paper on a daily rotation to ensure all of our customers maintain a steady flow of revenue, finalizing all claims
  • Work directly in our customers’ SimplePractice accounts to fix scrubbing errors
  • Identify missing or incorrect customer/client information and proactively reach out to them in order to get the issue corrected and the claim filed in a timely fashion
  • Correct and resubmit rejected and denied claims by accessing provider portals and calling insurance companies to identify needed corrections
  • Submit secondary claims
  • Post insurance payments and make manual adjustments as needed, utilizing Simplepractice payment reports, EOB’s, provider portals and provider phone lines to obtain missing or needed information
  • Submit timely filing and appeals letters
  • Identify the correct payer when sending claims for a new client and when insurance policies have been added or changed
  • Address client questions and concerns within 24 hours via email (no PHI), phone, or the secure messaging portal in SimplePractice
  • Create and maintain customer specific insurance profiles for each customer account
  • Work with our clearinghouse Eligible to assist customers with EDI and ERA enrollments, track missing electronic payment reports and address payer connection issues
  • Complete full audits of customer accounts
  • Maintain 100% HIPAA Compliance and best practices at all times

About You:

  • 5+ years experience in medical billing, preferably working with Mental Health and Wellness individual and group practitioners
  • Firm grasp of the rules, regulations and common pitfalls of medical billing. You know the tricks of the trade
  • Lots of experience with commercial insurance companies and Medicare
  • Knowledge of common denial and rejection reasons and codes
  • Fluent understanding of insurance terminology and the ability to translate information to customers in a way they can understand
  • You know how to deal with insurance companies on the phone
  • A self starter who can keep track of goals and complete daily tasks quickly, correctly and efficiently
  • Skilled at navigating provider portals to track down information you need
  • Adept at interpreting EOB and ERA payment reports and applying them to accounts
  • Knowledge of the entire claims lifecycle process
  • Dedication to great, speedy customer service
  • Never leaves a claim in anything less than a finalized state

Bonus Points

  • Experience using SimplePractice
  • A passion and love for the health and wellness space
  • Enjoys working in a fast paced team environment

About SimplePractice

We build software that helps health & wellness professionals run their private practice. We’ve helped thousands of professionals by offering intuitive, people-centric software that’s totally focused on running a business and helping patients. That’s what our customers care about so that’s all we care about. We know this because we value relationships and constantly speaking with customers is the only way to deliver a great product. We’re a growing startup founded by a successful entrepreneur who was a therapist himself at one point in his career.

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Email - [email protected] w/ "Built In" in the subject line.
Apply now
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • KotlinLanguages
    • SwiftLanguages
    • ReactJSLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • AmplitudeAnalytics
    • HotjarAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • WordpressCMS
    • BaseCRM
    • MailChimpEmail
    • OutboundEmail


Walking distance to great restaurants, coffee shops, and shopping centers. Plus, abundant parking and close to the Metro Expo.

An Insider's view of SimplePractice

What’s the vibe like in the office?

Everyone is really kind and hard-working in a way that pushes you to do your best. We always strive to have clear communication so that politics and games don't factor into daily work. It really does feel like we're on the same team, working towards common goals. I go home every night proud of what I've accomplished.


Lead Visual Designer

How do you collaborate with other teams in the company?

Although not always possible, I'm old school and try to have in person interactions with other team members whenever I can. Developing an understanding of what other department goals are has also helped me build relationships with others as a way to see we are all supporting one common company mission.


Customer and Team Onboarding Lead

How has your career grown since starting at the company?

SimplePractice has not only offered me a chance to get a feel for start up culture and expand my professional toolkit, but also to foster a sense of collaboration unlike anything I’ve experience before. In the year since my first day in the office, I’ve learned in that time to assist my teammates in my new role as the Product Specialist Team Lead.


Product Specialist Team Lead

What projects are you most excited about?

I have the opportunity to execute projects for the strategic initiatives, marketing, and customer success departments. These projects include creating marketing campaigns to highlight product features and initiatives, establishing and maintaining partnerships, launching new channels of communication for customers, and so much more!


Senior Associate, Strategic Initiatives

What are SimplePractice Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
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Email - [email protected] w/ "Built In" in the subject line.
Apply now
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