Senior Operations Manager, Product
We’re seeking a Senior Operations Manager to facilitate key projects and manage and improve operational systems on the Product Team at SimplePractice. You’ll coordinate and facilitate all aspects of building a scalable Product Organization, directly supporting the Chief Product Officer. This role will be responsible for managing all operational aspects to support the CPO and project teams to support successful, timely, and in-scope delivery of the project. You will organize and manage the overall project plan, identify and remove blockers, facilitate effective communications and meetings, and be willing to jump in wherever needed to move things forward.
You’ll also identify and prioritize operational processes and frameworks to support the needs of the team - with a focus on flexibility, adoption, and alignment with our company culture. You’ll do this by digging in to deeply learn our company, product, team, market, and very intentional company culture. This learning will give you the context you need to adapt all operational processes and frameworks to meet the specific needs of the team.
To get started, you’ll develop a project plan, identify immediate needs, and establish a meeting cadence to get ramped up. You’ll work closely with the CPO and the Product Team Leads, including outsourced resources, to support their needs through systems, offloading workload, and identifying solutions to inefficient and ineffective workflows.
Initial Responsibilities
- Closely collaborate with all stakeholders of priority, cross-functional projects and maintain a top-down view of the entire execution
- Develop and maintain a project plan for the growth and iteration of our product organization in close alignment with the CPO and other stakeholders.
- Assist in the coordination between external and internal resources
- Facilitate regular meetings to ensure delivery of work, remove blockers, and maintain alignment of the group; including keeping leadership informed
- Handle administrative tasks such as scheduling meetings, managing contractor invoices, and other operational aspects of ensuring the product is ready to launch.
- Identify and track any blockers/dependencies between external/internal groups and/or sub-projects and communicate accordingly
- Proactively track work across multiple product squads to ensure alignment and effectively communicate and manage expectations
- Constantly evaluate any change management needs and tailor the approach to the scale of the change
- Facilitate and/or lead various deliverables such as the selection of agencies/contractors, go to market planning, and more
- Go beyond coordinating projects and take the mindset of how to constantly make a project better
Desired Skills & Experience
- Bachelor's degree required
- 10 years of experience in operations or project management
- At least 2 years experience managing/coordinating outsourced resources
- Strong negotiating, facilitating, influencing, and vendor management skills
- Strong problem solving and structuring skills, with ability to communicate actionable insights
- Startup Savvy - You understand the fast pace, the scrappiness, and flexibility required for success….. and you love it
- Communication skills - Through every medium, and everyone you come in contact with, you know how to communicate effectively, elegantly, and with respect, always
- Ability to manage conflict and resolve difficult situations
- Outstanding work ethic, ability to perform under pressure, meet deadlines, prioritize and deliver multiple tasks on time