Senior Manager, Trust & Safety
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is the camera used by millions of people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.
We are looking for an experienced operations manager to join Team Snapchat! This person will be someone who can build and lead the Trust and Safety team while also developing and executing on a strategy which integrates scaled operations to keep Snapchatters safe. Working from our Los Angeles, CA headquarters, you will need to bring data consistency and quality to global practices, while being able to adjust quickly in a fast-paced, dynamic environment.
What you'll do:
- Work closely with the Trust & Safety team and vendors around the world to ensure that our operational policies and processes are being applied consistently and supported by strong reporting and analytics
- Oversee quality assurance, training practices and process development
- Execute effective workforce management and capacity planning
- Enhance our operational workflows via process improvements and tooling recommendations
- Ensure that new product rollouts and launches are properly supported and planned for
- Create and deliver safety education programs resources, and tools in collaboration with internal and external partners
- Work with internal stakeholders to make sure Trust & Safety priorities are communicated clearly and backed up by strong data
- Balance support at scale while optimizing higher touch support
- Manage and mentor a team of great people in a fast-paced, quick-to-market environment
Minimum qualifications:
- Bachelor’s degree in business, marketing, communications, economics, or related area of study
- 6+ years experience running and operating impactful workstream
- Background in Trust & Safety, content moderation, or related field
Preferred qualifications:
- Proven track record of scaling operations in a fast-paced and dynamic environment
- A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization
- A team player who’s willing to get their hands dirty and help where needed
- Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
- Able to adjust quickly in a fast-paced, dynamic environment
- Strong analytical skills with the ability to use data to drive decisions
- A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].