Manager, Trust & Safety Enablement
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!
We're looking for a Manager, Trust & Safety Enablement to join the Trust & Safety team!
What you’ll do:
Serve as a key member of the T&S leadership team
Lead scaling and optimization initiatives that drive operational excellence
Deliver key projects within the T&S Operations roadmap, including execution; measured progress; and presenting results to stakeholders throughout
Anticipate project risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints.
Keep up-to-date with industry trends to help improve Snap operations and thought leadership
Design and implement new operational workflows and track progress via a project plan, consider stakeholder impacts and help them adopt the change
Enhance existing operational workflows via process improvements
Partner with Product, Engineering, and cross-functional teams to align efforts to improve impact of end-to-end product development and process effectiveness
Identify tooling discrepancies and provide recommendations for improvements and liaise with technical teams to implement solutions
Constantly evaluate internal practices and drive solutions that make our teams scalable
Enhance existing Quality Assurance (QA) process and improve QA reporting to accelerate quality improvements
Develop and track internal/external business metrics related to new projects and capabilities
Design, build, and maintain reports, dashboards, and metrics to monitor operations performance
Create and enhance knowledge management documentation and deliver training
Accurately review and process various types of reports from Snapchatters
Review team members’ work product, create and deliver training, and provide feedback
Serve as a consultative partner with our vendor team and provide expertise for processing all types of reports with a high degree of quality and efficiency
You’ll set an example and be an active mentor of others
Knowledge, Skills & Abilities:
Experience managing multiple projects end to end demonstrating ability to prioritize tasks, track deliverables and work independently with minimal supervision
Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights (Advanced EXCEL, Google Sheets, etc.)
Experience in process optimization projects and identifying performance improvement opportunities
Experience in requirements gathering and analysis, workshop facilitation and stakeholder interviews
Experience in change management activities, organizational analysis, designing and executing on stakeholder engagement plans, communications plans and learning and development plans
Experience designing technology roadmaps
Able to work independently while also operating as a collaborative team player
Experience managing a growing team
Highly attentive to detail, with ability to accurately analyze lengthy legal documents
Excellent verbal and written communication skills
Experience collaborating with internal and external stakeholders at all levels of the company
Not afraid to roll up your sleeves to get the job done, no type of work is “beneath” you
Minimum Qualifications:
Bachelor's degree in business, criminal justice, political science, sociology, public administration, international relations, computer science, or another related area of study
8+ years of experience in consulting, operations, or related experience managing special projects
4+ years of managing teams
Preferred Qualifications:
Experience working in Trust & Safety, security and safety, law enforcement, compliance, or a related field
Experience in Design Thinking projects
Experience using Agile Project Management Methodology
Process driven individual with a proven track record of identifying gaps and implementing new processes
Experience analyzing data to understand business challenges and trends using Looker or Tableau
A passion for Snapchat and online safety!
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!