Happy Returns

Happy Returns is solving the #1 pain point of e-commerce: returns. We do this by providing a seamless system of technology, service, and logistics that gives shoppers the frictionless returns they want and retailers the low-cost and efficient service they require. Happy Returns operates a national network of Return Bar® locations staffed by friendly, well-trained Returnista® return specialists located in premier shopping centers, national and regional store networks, independent boutiques, and other convenient spots.

Happy Returns is a venture-backed startup based in Santa Monica, CA. Come join our dedicated, fast-growing team and help us transform online shopping by making returns beautiful!

Position Summary

Reporting directly to the COO/co-founder, the Senior Manager of Logistics plays a leadership role in scaling and streamlining the company’s operations for receiving, processing, and shipping returns. The senior manager of logistics is an accomplished professional with a successful track of record of building and scaling effective warehouse and logistics operations in a rapidly evolving environment.

The Senior Manager of Logistics will:

• Lead the company’s effort to plan and launch at least one additional “hub” warehouse processing facility including site selection, staffing, workflow design, logistics, and all other details required for the facility’s success

• Have ongoing primary management responsibility for the company’s current hub in Santa Monica as well as additional hubs

• As necessary, recruit, manage, and lead a team of hub specialists to successfully inspect, refurbish, process, and ship returns in accordance with company goals

• Model and maintain a culture of high performance, high morale, growth, and safety in all hub processing facilities

• Manage relationships, processes, and technology and lead negotiations with carriers such as UPS, USPS, FedEx, etc.

• Create and maintain processes to evaluate and improve the productivity of hub operations and personnel

• Execute and/or manage any other projects beneficial to the success of the company, especially as they relate to operations and logistics

We are looking for someone with:

• A minimum of eight years successful experience managing challenging warehouse and logistics operations in rapidly changing environments, preferably in startups

• A bachelor’s degree in a field relevant to operations and logistics

• Proven aptitude to help build or adapt complex software systems or other technology to streamline and scale logistics operations

• An excellent ability to “zoom out” to strategic/executive level considerations and “zoom in” to manage small details required for operational success

• Outstanding written and verbal communication skills

• Extensive knowledge of technologies and processes relating to shipping and logistics

Compensation

Compensation for this position includes a competitive salary as well as equity—we are looking for someone who loves a challenge and wants to participate in the opportunity for growth in this large, underserved market.

Diversity

We believe having team members that share the diverse life experiences of our customers makes our company and services better and enriches our workplace. We are committed to attracting a diverse team of individuals and creating an environment where we all can thrive.