ABOUT US

Car repair delivered | A new way to repair your car in your driveway or at our shop

Backed by Daimler AG, RepairSmith provides the most convenient car repair and maintenance. For the first time, car owners can choose to get their repair delivered to their driveway or drop it off at our shop. We deliver an upfront price, online booking, after-hours support, and a full warranty.

Our delivery mechanics are committed to customer satisfaction to deliver an exceptional experience for car owners in their driveway. Our certified shops are 4+ star rated and fully vetted on-site by our team. We stand behind all work, delivery and drop off, with a 12-month / 12,000-mile warranty.

Working on the Operations Team, the Repair Advisor acts as the liaison for repair shops and customers. In this position, you will look to explain our recommendations to the customer in easy-to-understand language and suggest opportunities to keep the customers vehicle safe.

THE JOB:

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Determine vehicle needs based on customer information and walking through possible issues over the phone
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

WHAT YOU BRING:

• Prior sales experience preferred
• Prior Automotive experience preferred
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology (AllData, ShopBoss, etc.)
• High school diploma or equivalent
• ASE certification is a plus

WORKING WITH US:

• Competitive pay (DOE)
• Paid vacation/sick time
• 100% company paid employee medical, dental and vision insurance
• Casual atmosphere and great people to work with

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

REPAIRSMITH, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, NATIONAL ORIGIN, DISABILITY, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED UNDER FEDERAL, STATE OR LOCAL LAW.