Operations Specialist (Weekday & Weekend Hours)
About Us:
We know that paying bills isn’t fun. At Papaya, we work tirelessly to help make that experience better. With our app, users can snap a photo of any bill and it’s paid - no more calls, mailing checks, or tedious web forms. We are one of the fastest-growing startups in Los Angeles, backed by successful investors including Sequoia Capital, First Round Capital, and Silicon Valley Bank. We have already made payments on behalf of tens of thousands of users in all 50 states and our goal is to expand mobile share of the $4T US consumer bill space. Our impact-driven team receives competitive salary, benefits, and equity.
Flexibility, communication, and a willingness to learn are of the highest importance. Papaya believes that diversity helps build an inclusive culture where all team members can grow, contribute, and feel valued. If you agree, we’d love to hear from you!
About the Role:
If you like to cross your T’s and dot your I’s, and want to be a part of revolutionizing the way people pay their bills, then we need your help.
As Operations Specialist - Weekend Team, you will handle Papaya’s bill review and payment fulfillment functions. You will be available to work 40 hours a week which includes weekends and some weekdays.
What you would be doing:
- Validate data captured from user-submitted bills, or update that data into our system as necessary
- Gather additional information from users via in-app messaging if required
- Interact with merchants to provide payment on behalf of users in a variety of ways, including on the phone, on the web, or within our system
- Meet or exceed expectations for targeted payment productivity
- Take on additional responsibilities as the role and company evolves
We’d like to hear from you if you:
- Have the correct schedule -- can work 40 hours a week, including weekends and some weekdays (you can choose your weekday schedule)
- Have excellent verbal communication skills and a high level of comfort interacting on the phone
- Are detail oriented and able to notice differences at a glance
- Are willing to deal with customer/partner/merchant issues in both a routine and complex environment
- Have great computer skills. Ability to learn new systems, use software while speaking on the phone and navigating the web. Proficiency in MS Office and/or G-Suite
- Ability to think critically and use sound judgment in decision making
- Ability to multi-task and a can-do, get-it-done attitude
If you have prior experience in data entry or customer service, don’t forget to mention it.