Happy Returns

Happy Returns is transforming e-commerce by solving the #1 pain point of online shopping: returns. We do this by providing the method of returns that customers overwhelmingly prefer – in person returns – through a network of physical Return Bars staffed by friendly, highly-trained Returnistas located in premier shopping centers, corporate and college campuses and other convenient spots.

With Happy Returns, shoppers get a return method that is easy, friendly, free, involves no packing or shipping, and provides an immediate refund. Retailers using Happy Returns save money through aggregation and enjoy increased conversions and customer loyalty and satisfaction. Join the Happy Returns team as we make returns beautiful and usher in the next generation of happy shopping.

Position Summary

As a Location Support Associate, reporting to the Associate Manager of Operations, you will play a key role in supporting our Returnistas and Return Bar locations.

The Location Support Associate will:

● Own daily maintenance for all locations, including, but not limited to: answering support calls and emails, ordering supplies for locations, and working with retailers to process returns manually when needed

● Track and manage success of Return Bar locations by conducting monthly check-in calls, and staying in sync with the Business Development, Training, and Warehouse teams regarding any location-specific issues or initiatives

● Provide positive reinforcement through email, phone, and in-person interactions to help motivate and maintain morale

● Help build initiatives that provide structure to our communication process and build a sense of community among our Return Bar partners

We are looking for someone with:

● Bachelor’s degree preferred or equivalent experience

● Excellent verbal and written communication skills

● High energy and enthusiasm

● Ability to quickly establish relationships and determine the needs of others

● Comfort working in a fast-paced and demanding environment

● Ceaseless determination setting and attaining goals

● Impeccable organization and communication skills

● Ability to work well both independently and in a cross-functional team

● Strong internal motivation to succeed

● Prior experience training or account managing in retail environments preferred but not required

Compensation

Compensation for this position is $17 per hour - we are looking for someone who loves a challenge and wants to participate in the upside opportunity of this large underserved market.

Diversity

We believe having team members that share the diverse life experiences of our customers makes our company and services better and enriches our workplace. We are committed to attracting a diverse team of individuals and creating an environment where we all can thrive.