Snap Inc.
Snap believes that reinventing the camera represents our greatest opportunity to improve the way people live.
Santa Monica, CA

Lead, GSOC at Snap Inc. (Greater LA Area, CA)

Sorry, this job was removed at 11:00 p.m. (PST) on Monday, September 25, 2023
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Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.
The Global Security Organization (GSO) plays an important role in delivering on Snap's "Duty of Care" to its employees, guests, and customers - while constantly embodying our values of Kind, Smart, and Creative. The Global Security team helps create a safe environment so that all of our team members around the world are empowered to do their best work, every day.
We're looking for a Global Security Operations Center (GSOC) Shift Lead to join our Global Security team!
What you'll do:

  • Ensure the protection and support of our team members and assets through close coordination with our Security Operations team and other business process service providers
  • Use internal and external systems (internet, news-feeds, and other data sources), to supervise risks that could have an adverse impact to Snap assets, facilities, and personnel
  • Develop and handle communications to key partners throughout an incident response life-cycle
  • Use technology, reporting, and investigative skills to respond to requests, initiate, and resolve cases
  • Perform technology based access control functions, to include updating team member access levels, configuring access levels, and running access control reports
  • Utilize closed circuit television (CCTV) for situational awareness, threat management, and investigative purposes
  • Develop and implement procedures as it relates to best practices, directives, and standard operating procedures
  • Responsible for motivating, coaching and training Snap GSOC Operators
  • Responsible for schedule coordination and coordinates coverage for team absences and requests for time off
  • Responsible for quality control of all GSOC products and reports
  • Other ad hoc duties or special projects as assigned by Global Security management

Knowledge, Skills & Abilities:

  • Leadership skills, with an emphasis on customer service and teamwork
  • Strong communication and interpersonal skills to work with all levels of the organization
  • Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful
  • Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation
  • Proven track record using security technology and computer systems (Google Suite, Lenel access control systems, Incident Management Systems (Everbridge/VCC), CCTV platforms and radio dispatch systems
  • Solid understanding of Incident Response, Crisis Management, Incident Management and Emergency Response
  • Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
  • Knowledge and/or direct experience creating security intelligence-based products
  • Professional, eloquent, and able to use good independent judgment and discretion
  • Superb ability to maintain correspondence, discussions and materials with the strictest confidence
  • Ability to tackle problems creatively, and the desire to create and build new processes
  • Strong time management, ability to multitask, and strong attention to detail
  • Data analytics and reporting experience for running current analytics and the creation of new reports
  • Prior training or educational coursework on research, analytical, or intelligence techniques
  • Experience using OSINT tools such as Dataminr, Liferaft Navigator, Everbridge, Tweetdeck, GIS mapping software, etc.

Minimum Qualifications:

  • High School Diploma or GED Equivalent or BS/BA degree or equivalent years of experience
  • 2+ years of experience as a Lead within a Command Center, 911, GSOC, Emergency Operations Environment or similar environment
  • Current CPR and Basic First Aid certification
  • Ability stay on your feet for extended periods to time for Incident Management or support to Campus Security Operations
  • Ability to lift up to 20.5 lbs. to support emergency response or relocation
  • The role requires regular onsite work at a Snap Office Location, at minimum 5 days a week

Preferred Qualifications:

  • Associates Degree or above
  • The flexibility to work any assigned shift and to attend meetings and training sessions
  • 4+ years supervising a team
  • 4+ years working with Lenel, CCTV monitoring, incident management technology

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.

  • Zone A (CA, WA, NYC) : The base salary for this position is $38.46 - $57.50 USD an hour
  • Zone B : The base salary for this position is $35.58 - $52.88 USD an hour
  • Zone C : The base salary for this position is $31.73 - $49.50 USD an hour

This position is eligible for equity in the form of RSUs
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week).
If you are not based in the same location(s) listed for this role and are open to relocation, we encourage you to apply to take advantage of our generous relocation policy.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don't be shy and contact us at [email protected] .
Our Benefits : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!

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What are Snap Inc. Perks + Benefits

Snap Inc. Benefits Overview

Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.

Every Snap office has its own set of benefits built around its needs, but here’s a rundown of some of the programs you'll find in our LA office.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Snap's Flexible Work policy offers most team members the choice to work virtually in a Snap operating location or in-person from a Snap office.
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Our Employee Resource Groups are created and led by members of the Snap Inc. family. They empower us to come together to celebrate a common cause, raise awareness, and encourage advocacy.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute to a Medical FSA to pay for eligible medical expenses, or a Dependent Care FSA to pay for eligible daycare expenses, with pre-tax dollars.
Disability insurance
Employees can take up to 16 weeks of short-term disability for 60% tax-free pay with benefits remaining active. Long-term disability is also available at 60% tax-free.
Dental insurance
We provide free dental coverage for employees and eligible dependents. In addition, the plans have an orthodontia benefit. Annual in-network cleanings and exams are covered at no cost.
Vision insurance
Snap provides a free vision plan for employees and eligible dependents. The plan includes a LASIK benefit and a $200 annual frame/contact lens allowance.
Health insurance
We provide free PPO and HSA plans to employees and their dependents with the option to buy-up to an enhanced PPO plan with lower co-pays. In CA, Kaiser HMO is another free medical plan option.
Life insurance
We provide Basic Life and AD&D insurance at 2x salary at no cost.
Wellness programs
Snap's wellness program, SnapFit, offers events, programs, education, and more that will help you stay fit across four pillars: Mind, Body, Money, and Health!
Team workouts
Mental health benefits
Financial & Retirement
Snap offers a retirement savings plan that allows you to save for your retirement on a pre-tax and/or post-tax basis.
401(K) matching
Snap matches 100% up to 3% and 50% on your 4th and 5th contribution to both your pre-tax and/or Roth elective contributions and the match is immediately vested. We also offer the Mega Backdoor Roth.
Company equity
Snap offers compensation packages that allow you to share in Snap's long-term success!
Child Care & Parental Leave Benefits
Childcare benefits
Snap provides back-up child care at a subsidized rate for up to 80 hours per year.
Generous parental leave
Non-birthing parents receive up to 16 weeks of full pay and birthing parents receive up to 26 weeks of full pay.
Family medical leave
Snap provides up to 6 weeks of full pay as part of our Family Caregiver Program.
Adoption Assistance
Snap will reimburse up to $40k towards any adoption expenses and $80k towards surrogacy expenses you incur and you are eligible for up to 16 weeks of full pay to bond with your new child.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Salaried employees have a flexible vacation policy approved at their manager's discretion. Hourly employees get 15 days of vacation which jumps up to 20 days after 4 years of service.
Generous PTO
Paid volunteer time
Employees are allotted four hours of paid time off to volunteer at charities that align with the company’s philanthropic pillars: youth, education, and arts.
Paid holidays
9 paid holidays plus a floating holiday for hourly employees.
Paid sick days
Snap provides 15 sick days per year if you're feeling under the weather.
Office Perks
Commuter benefits
Our Commuter Benefit allows you to use tax-free funds to pay for parking and public transportation — such as train, subway, bus, ferry, trolley, or vanpool — as part of your daily commute to work.
Company-sponsored outings
There are various social events to choose from, ranging from cultural, health & fitness, personal development, volunteering, arts & crafts, and more.
Free daily meals
We have two onsite restaurants at the Business Park headquarters, and one onsite restaurant at our building in Venice. We offer breakfast, lunch, and dinner plus great coffee!
Free snacks and drinks
All offices are stocked with free snacks, drinks, coffee, etc.
Onsite office parking
Our headquarters offers parking if you decide to skip the Commuter Benefit.
Recreational clubs
Employees can participate in sports leagues through SnapFit. We also offer team fitness classes, hikes, races, and more.
Relocation assistance
To help you get to your new city safe and sound, Snap assists with eligible candidates' relocations through final move flights, storage, package & delivery, corporate housing, moving cash, and more.
Fitness stipend
SnapFit offers gym perks and discounts, and we also have an onsite gym — with free fitness classes — at our Snaplab office in Venice!
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Snap has a Learning & Development program that enables employees to continue honing their skills, and individual teams have budgets to send eligible employees to industry conferences, trainings, etc.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available

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