Law Enforcement Operations Enablement Sr. Specialist at Snap Inc.
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is the camera used by millions of people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.
We’re looking for a LEO Enablement Senior Specialist to join team Snapchat! As a member of the Law Enforcement Operations team, you will drive successful projects and tooling initiatives, as well as review, index, and process all levels of legal requests from US and non-US law enforcement. Working from our Los Angeles headquarters or San Francisco office, you’ll collaborate with the Legal, Customer Operations, and Engineering teams to assist law enforcement and protect Snapchatters.What you’ll do:
Design and implement new operational workflows and track progress via a project plan, consider stakeholder impacts and helping them adopt the change
Enhance existing operational workflows via process improvements
Identify tooling discrepancies, provide recommendations for improvements and liaise with technical teams to implement solutions
Enhance existing Quality Assurance (QA) and certification process and improve QA reporting to accelerate quality improvements
Develop and track internal/external business metrics related to new projects and capabilities
Design, build, and maintain reports, dashboards, and metrics to monitor operations performance
Create and enhance knowledge management documentation and deliver training
Review team members’ work product, create and deliver training, coach and provide feedback
Collaborate with internal and outside counsel on escalations as appropriate
Serve as a consultative partner with our vendor teams and provide expertise for processing all types of legal requests with a high degree of quality and efficiency
You set an example and are an active mentor of others. You are a well respected member of the team and focus on achieving results.
Demonstrated ability to prioritize tasks, track deliverables and work independently with minimal supervision
Highly attentive to detail, with ability to accurately analyze lengthy legal documents
Excellent verbal and written communication skills
3+ years of experience in consulting or related experience managing special projects
Experience analyzing data to understand business challenges and trends
Fluency in data manipulation, and trend analysis using various software including spreadsheets
Experience in process optimization projects and identifying performance improvement opportunities
Experience in requirements gathering and analysis, workshop facilitation and stakeholder interviews
Experience in change management activities, designing and executing on communications plans and learning and development plans
Experience working in law enforcement, legal, compliance, or a related field
Experience working directly with law enforcement in a professional manner and reviewing sensitive content
Bachelor's degree in criminal justice, political science, sociology, Public administration, international relations, computer science, or another related area of study
Process driven individual with a proven track record of identifying gaps and implementing new processes
Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Tableau, etc.)
Meticulous attention to detail
Not afraid to roll up their sleeves to get the job done, no type of work is “beneath” them
Able to work independently while also operating as a collaborative team player
Experience collaborating with internal and external stakeholders at all levels of the company
A passion for Snapchat and online safety!
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected]
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!