At GoGuardian, we’re helping share the future of digital learning by providing educators, students, and schools with tools to create engaging and equitable learning environments. Together, we build innovative solutions to empower students, deliver insights, and encourage experimentation. With employees around the globe, we’re committed to building a culture of inclusivity, curiosity, and courage. GoGuardian’s growth is fast and ever-evolving, and our teams are growing along with it — always ready to experiment and learn. 

While this job posting uses "El Segundo, CA" as the location, please note this role is currently being recruited for remote work or reporting to headquarters if within commuting distance.

The Implementation Specialist plays a critical role in providing world-class implementation experiences for new GoGuardian customers. They will drive early product education, customer satisfaction, user engagement, and digital implementation initiatives. This is a cross-functional role that works closely with sales, customer success, technical support, and product teams.

What You'll Do

• Guide trialing and active customers through successful product deployment for a broad suite of education-serving software platformsStructure onboarding sessions as conversations that employ active listening and user-driven experiential learning
• Leverage effective troubleshooting techniques (call-based and written form) to support clients during implementation
• Ramp up proactively on technical deployments within Google, Microsoft and Apple device management systems for both new and existing deployment types 
• Manage onboarding workflow for a high volume of customers undergoing different stages of the sales cycle and experiencing varying levels of needAct as enthusiastic, knowledgeable and empathetic brand ambassador to new and prospective customers
• Contribute to or own documentation of technical instructions, troubleshooting knowledge bases, and/or cross-functional and internal processes
• Represent early customer experience in cross-functional projects and decisions
• Cultivate and expand portfolio of user education and best practice literature in Help Center and client-facing Highspot

Who You Are

• Prior experience in a role that combines demanding project management and grit with patience and people skills
• Prior experience as an IT technician or specialist strongly preferred
• Product training, implementation, technical or customer support, coaching also valuable
• Clear, engaging and efficient communication skills, both spoken and written
• Ability to quickly develop rapport and trust with a diverse customer base 
• Strong technical and analytical ability

What We Offer

• A varied and challenging role in a multinational and highly innovative company
• A robust benefits package including health insurance, 401(k) retirement savings plan with company match, employee stock option plan, paid parental leave, 13 paid company holidays, and much more
• Development and further training opportunities for shaping and realizing your career goals
• Exceptional colleagues with a passion for EdTech

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

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