Deluxe Entertainment Service Group leads the advertising and entertainment industries with innovative supply chain solutions that help market, enrich, and enable media distribution to all platforms and all consumers throughout the world. Deluxe is a global company with presence in 6 countries. Our clients include the major Hollywood studios as well as a growing number of on-line retailers. 

We currently have an opening for a Hospitality Lead. This position will be located in Hollywood, CA.

Job Description

The Hospitality Lead is responsible for providing a world-class experience for guests of our Hollywood mixing studio. The Hospitality Lead ensures that clients are comfortable and able to work on their projects with minimal distractions while enjoying a curated selection of beverages, food, and downtime entertainment. The Hospitality Lead works in concert with the Hospitality Coordinators, Facilities, and the Office Manager to ensure the studio is a clean, productive, and positive workplace environment for employees and clients alike. 

Primary Responsibilities

• Greets guests and provides tailored choices for food and beverages to suit both individual tastes and project budgets while building positive rapport with clients to retain their patronage
• Develops and implements food and beverage programs for visiting clients; this includes sourcing recipes, take-out menus and catering options to ensure a positive client experience
• Trains Hospitality Coordinators in barista and food prep duties, including beverage creation and espresso/coffee machine maintenance
• Receives and places orders for guest meals, coordinates on-time meal delivery or pick-up, and ensures that guests’ expectations are met
• Prepares in-house breakfast and snacks and carries out barista duties
• Maintains two guest-facing kitchens: keeps counters and cupboards clean and free of clutter, maintains stock of matching flatware, dishes, and glassware, and ensures replenishment of supplies
• Coordinates with Office Manager, Porters and Account Coordinators to assist with stage/bay/lounge set-up and clean up as needed
• Coordinates daily stocking of client snack baskets, beverage refrigerators, coffee bar and break room supplies
• Administers weekly inventory of kitchen/pantry/office supply par levels with Hospitality Coordinators and places orders with vendors
• Provides front desk coverage on a rotating basis; receives and processes visitors to the studio
• Researches local food and beverage locations and supervises periodic updates of online and physical menus
• Researches, proposes, and helps distribute client and staff gifts both on and off facility
• Coordinates guest and employee events with Office Manager
• Picks up groceries, meals, and supplies and makes deliveries as needed (mileage will be compensated)
• Develops/maintains guest entertainment amenities including lounge and studio media, literature, and games
• Conducts research as assigned by the Office Manager for upcoming events, recipes, and other projects
• Assists Office Manager with coordination and tracking of Facilities projects and associated vendors/contractors
• Assists with coverage when Office Manager or Hospitality Coordinators are out 
• Assists management with projects for Client Services and Studio Operations, including but not limited to billing, job duplication, and studio maintenance
• Other duties as assigned

Qualifications

The ideal candidate will possess the following knowledge, experience, and skill-set:

• BA or BS degree preferred
• 1-2 years of experience in a supervisory role
• 2-3 years of experience with food service and/or hotel hospitality in a customer-facing role (barista experience highly desired, as well as an enthusiasm for executing basic food recipes)
• Current valid California driver’s license, vehicle insurance, and reliable transportation is required
• Capable of prioritizing departmental needs and managing time during busy periods
• Must be service oriented, with the ability to exhibit professionalism with high-profile clientele
• Ability to transition between kitchen-based and administrative tasks
• Able to be stand for extended periods
• Must be comfortable with repetitive hand motions
• Ability to lift/pull 35 lbs.
• Ability to work a flexible, rotating schedule that may include early mornings, evenings, and some weekends
• Must be Mac proficient and have a working knowledge of Word, Excel, Outlook, and database applications

If you're an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team!

We offer a competitive salary and great benefits, including 401(k) and tuition reimbursement. Please visit our website to view additional positions and for more information on our company: http://www.bydeluxe.com. NO PHONE CALLS OR DROP OFFS PLEASE. EOE M/F/D/V