Fulfillment Operations Associate

| Hybrid
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Who We Are:

Omaze is an online fundraising platform that offers people the chance to win once-in-a-lifetime experiences and prizes to support nonprofits around the world. Omaze is on a mission to dream the world better. We do that by fulfilling experiences that have raised over $140M to support nonprofits around the world. These experiences have sent winners to Lake Como with George and Amal Clooney, given someone Pope Francis’ Lamborghini, the chance to live in Europe for a month, or even $1M cash. 

Omaze was named to Fast Company's 2020 Most Innovative Companies and Forbes’ 2021 Best Startup Employers in America. We’re on a path to disrupt the fundraising space and spread optimism at scale, and we’re expanding our exceptional team to help us get there. 

Why You’ll Love Working at Omaze:

  • Big Impact - You will be a part of a one-of-a-kind passionate team of world changers, dedicated to making a meaningful impact in the world. 
  • Growth - Omaze is growing rapidly. If you’re excited about a high-growth, fast-paced environment, or about scaling something that’s never been done before, we’d love to talk to you. 
  • Unique Culture - We live by our virtues. We believe in growing together, spreading joy and dreaming giant. 
  • Perks: If raising $20M+ every year to support charities isn’t a perk enough, we’re excited to offer unlimited PTO, summer Fridays, weekly meditation, and the opportunity to work with a phenomenal team that makes a global impact. 

Who We’re Seeking:

The Events team at Omaze is responsible for winner confirmation and prize fulfillment. We are searching for a detail-oriented candidate who can support the team through administrative work, as well as assist in executing and fulfilling once-in-a-lifetime experiences and prizes for our winners.

What You’ll Do:

  • Support Event Team members in creating itineraries, researching experience components, booking reservations, and assisting with physical prize shipping needs
  • Complete post-experience documentation and communication with winners & internal stakeholders
  • Ensure all winner experience information is up-to-date within admin systems and on Omaze’s website
  • Organize, track, and file internal documents, agreements, and release forms
  • Maintain tracking system for winner tax information and all upcoming experiences
  • Support day-to-day functionality by assisting Events team members with Business Development, Partnerships, Product, Marketing, Finance, Customer Service, and Legal communications
  • Fulfill cash and travel experiences, including winner outreach, conducting video calls, booking flights & accommodations, resolving experience-related challenges, and acting as main point of contact for winner needs

Our ideal candidate: 

  • You have an undergraduate degree from a 4-year university and/or 1-2 years of project management and/or administrative experience.
  • You are comfortable with travel logistics, with many moving parts across multiple time zones
  • You are able to exercise good judgment to provide white-glove customer service to winners
  • You are an excellent communicator, both verbal and written
  • You are proficient in Google Drive and Keynote, and are adept at learning new processes, technology, and can quickly become familiar with Omaze’s other existing systems
  • You have strong emotional intelligence and interpersonal skills
  • You remain calm and upbeat under pressure, and can quickly strategize when time-sensitive plans change
  • You maintain the highest standard of operational excellence
  • You take your work seriously but not yourself

What to Expect:

  • Competitive salary and benefits including medical/dental/vision insurance, 401k matching, fertility support, parental leave, mental health support, employee stock options.
  • Our office is dog-friendly (but for now we enjoy our furry friends over video calls).
  • We're committed to putting the health of our employees first and are currently working from home with a stipend for office setup, continuation of company events (virtual), and more. 
  • We actively seek out diversity of thought and experience to drive innovation. We welcome difference of background, identity, and perspective and work hard to ensure that all people can bring their authentic self to work at all times.

 

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Location

The office is located in Marina del Rey with easy access to plenty of restaurants. We are close to LAX, beaches and Marina.

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