Fulfillment Manager

| Greater LA Area

Golden Hippo is a young, growing digital marketing company committed to helping everyone live their healthiest life. We create cutting edge health, wellness, and beauty products and work tirelessly to get them into the hands of the people who need them most - our customers. We're growing fast, but our core values remain the same as when we were founded in 2010.

Golden Bolt, the fulfillment division of Golden Hippo, is currently looking for a Fulfillment Manager who will be responsible for the overall performance, quality, and safety of our Golden Bolt fulfillment center in Chatsworth, CA.


HERE IS WHAT WE OFFER YOU

At Golden Bolt you have a chance to make an impact. You will have the opportunity to be creative, take initiative and grow. A career at Golden Bolt is more than just a job. It's the chance to work among friends every day, to work and play hard, and to see the results of your work firsthand. We offer:

  • Competitive salary (DOE)
  • Employer-paid benefits (medical, dental, vision, life)
  • Matching 401K plan
  • Highly interactive work with a talented, passionate team
  • Fun company perks and events

WHAT YOUR DAY IS LIKE

  • Collaborate with management to forecast budgets, relay trends, review team performance, and optimize procedures in accordance with company policies
  • Manage fulfillment team members while creating a positive and professional work environment
  • Maintains distribution operations by initiating, coordinating, and enforcing operational and personnel policies and procedures 
  • Continuously improve performance as measured by Key Performance Indicators by leveraging experience and ‘lean tools’ to improve efficiencies 
  • Ensure optimal warehouse staffing and results by managing recruiting, training, coaching and disciplining employees as needed 
  • Ensure the organization and effectiveness of the order desk 
  • Set and meet effective and accurate goals with the management team 
  • Maintain a safe, clean, and organized fulfillment center 
  • Resolve first-level operational issues and escalate them as necessary to the Sr. Operations Manager 
  • Ensure all performance evaluations and corrective actions are consistent with company policy, are administered fairly, and are crafted for personal development 

BEST CANDIDATES WILL HAVE

  • 2+ Years of Management Experience in a Fulfillment Center, Warehouse or similar environment
  • Experience working in a collaborative group environment as well as individually 
  • Experience working with employment agencies (high volume) 
  • Deadline driven and resourceful with ability to take direction 
  • Ability to communicate in a multicultural environment 
  • This is a full-time position. Standard 40-hour work week, however candidate must be able and willing to work extended hours for special events and when necessary 
  • Able to balance multiple priorities in a fast-paced environment while meeting strict deadlines 
  • Demonstrates professionalism, integrity and leadership 
  • Demonstrates professional attitude, ability to learn basic software programs, knowledge of import/export procedures 
  • Communicate effectively in English and Spanish 
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Location

Golden Hippo is located in Woodland Hills, one of Los Angeles' finest neighborhoods.

An Insider's view of Golden Hippo

What’s the vibe like in the office?

It is professional yet lively and relaxed. The office is always buzzing with people exchanging ideas and discussing different ways to reach our goals. It’s fun to work in an environment that works hard, but plays hard too!

Tannum

Online Reputation Management Lead

How do you collaborate with other teams in the company?

We use a mix of Jira/Slack/Invision to help facilitate clear
communication between different departments. In addition to these applications, we thrive on face-to-face interactions which help everyone share ideas and feedback about different projects and we have tons of meeting spaces that help us be able to have focused and efficient conversations.

Anisha

Front End Developer

How has your career grown since starting at the company?

I began my Golden Hippo career in an entry level position. In two years since, I have been promoted several times and now sit in a management position. I am so grateful to be in a company that encourages and enables rapid growth.

Spencer

Marketing Manager

How do your team's ideas influence the company's direction?

Golden Hippo has a culture that encourages everyone to share ideas. For example, our customer care agents hear firsthand what customers are saying, so we’re able to take that information and funnel it back to the product developers, writers, etc. This allows us to directly influence the way campaigns are run and optimized.

Peter

Chief Customer Officer

What projects are you most excited about?

The Management and Leadership training initiatives. These programs are meant to support the development of our future Hippo leaders, regardless of their existing experience and career levels. L&D is planning on leveraging the knowledge of our existing leadership team and learning resources to ensure successful results for all training initiatives.

Claudia

Learning & Development Manager

What are Golden Hippo Perks + Benefits

Golden Hippo Benefits Overview

At Golden Hippo our benefits extend far beyond providing coverage for basic health services. Whether it's downloading the medical plan app, or having the ability to quickly connect to life balance resources, our benefit plans contribute to sustaining a well-rounded life.

Culture
Volunteer in local community
Various teams at Golden Hippo volunteer various local charities, as well as participate in food drives for the local food bank.
Partners with Nonprofits
Golden Hippo support various global charities through many of our brands, including Smile Train, Charity:Water, Vitamin Angels, and more!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring managers train in how to be aware of unconscious bias during interview and hiring training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Company pays 100% of the employee's premium
Vision Benefits
Company pays 100% of the employee's premium
Health Insurance Benefits
Company pays 100% of the employee's premium
Life Insurance
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Monthly KPI bonus based on company performance
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We offer a lot of unique company perks! Some of these include free Crossfit classes, a fully-stocked kitchen, catered birthday lunches, free yoga and meditation classes throughout the day, and a dog-friendly office!

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