MediaAlpha is growing into the Lead Marketplace for Agents, where insurance agents can now acquire consumer leads through our transparent and efficient platform. To help our agents succeed and drive their business forward, we are looking for talented and experienced Customer Success Managers who can quickly and accurately assess performance data and make the necessary campaign updates for consistent growth and success.

Responsibilities

• Act as the agent's primary contact, managing 100-150 insurance agent accounts
• Handle both inbound and outbound communication, building and fortifying strong relationships with our client base, while supporting agents utilizing the lead acquisition platform
• Be a strategic consultant for our agency business, in a role that combines both revenue protection as well as revenue growth
• Review the agent’s current and past performance to assess campaign improvements
• Educate our agency partners as platform updates and new tools are released
• Collaborate with sales, marketing, and product teams to develop new collateral, asses help topics, and advise on agent needs versus wants
• Expand agent base through existing agent referrals

Requirements

• 2+ years experience in a customer-facing role, preferably working with Insurance Agents - previous sales and customer support experience a plus
• Ability to break down complex data sets into easily readable business review emails and phone calls (excel proficiency is preferred)
• Demonstrate a strong record of success in whatever you have done
• Excellent oral and written communication skills
• Coachable – you are willing to accept constructive feedback
• Team Oriented – you are willing to lend a hand and celebrate the success of your teammates.
• Deadline and detail-oriented
• Ability to function both independently and as part of a team
• Previous success working in a fast-paced, dynamic and creative environment

Compensation

• Highly competitive salary + commission.
• High-quality health and dental care plans with zero deductibles and no employee contributions.
• Flexible spending account.
• Unlimited PTO.
• 401K company contributions (after 90 days).
• Professional training and education reimbursements.
• Generous employee perks (e.g., mobile phone program, gym membership, employee lunches).

**Due to the pandemic, business travel is limited. We would appreciate candidate flexibility for business travel in the future.**