Enterprise Customer Success Manager

| Greater LA Area
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Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! Our Enterprise Customer Success Manager has many responsibilities from on-boarding Enterprise clients and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do
  • Manage a portfolio of roughly 100 Enterprise customers
  • Maximize customer retention metrics
  • Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcome through scaled engagements
  • Identify. track and improve the health status of each of your customers
  • Ensure product adoption by on-boarding new customers and new teams
  • Make sure that customers get maximum value from Miro and give them insight into this by running tech-touch activities (Webinars, Email Campaigns, User Meet-ups, etc.)
  • Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success.
What you'll need
  • 2+ years in a customer-facing role managing complex accounts.
  • Strong written and verbal communication skills.
  • Passionate and excited about the prospect of helping build out our Scaled Customer Success processes.
  • Quick learner and can work effectively in an ever-changing startup environment.
  • Proactive mindset and excellent time management skills.
  • Willing and able to travel abroad regularly.
What’s in it for you
  • Excellent health benefits that include medical, dental and vision
  • Flexible time off
  • Catered lunches + free snacks and drinks
  • Brand new office coming soon!
  • Team outings 
About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. With over 5 million users and 20,000 paying customers, Miro is trusted by Dell, Cisco, Salesforce, PWC, EA, and many more global companies of all sizes.

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves everyday. If this sounds like something that excites you, we want to hear from you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Miro is situated in the trendy area of the Arts District filled with plenty of places to eat and explore.

An Insider's view of Miro

How do you collaborate with other teams in the company?

The main way we communicate is through Slack and, of course, Miro. We use our own tool extensively from product design to collaborating around account strategies. GSuite is also utilized.

Matt

User Education Manager

How has your career grown since starting at the company?

My career has grown exponentially after joining Miro. I’ve had the opportunity to travel overseas to meet, learn and work side by side with some of the most passionate people in the tech industry. Their focus on passion, commitment, desire to learn and get better have created an inner motivation to bring my A+ game day in and day out.

Stephen

Lead, Sales Operations

What projects are you most excited about?

I'm excited about building a large community of Miro users and potential users where we can exchange ideas, learn from each others successes and failures and transform our world one infinite canvas at a time.

Brittni

Community Marketing Manager

What are Miro Perks + Benefits

Culture
Volunteer in local community
Miro volunteers in our local community once a quarter and our most recent activities have included beach cleanups and preparing hygiene kits for the homeless population
Friends outside of work
Eat lunch together
Intracompany committees
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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