At GoGuardian, we’re helping share the future of digital learning by providing educators, students, and schools with tools to create engaging and equitable learning environments. Together, we build innovative solutions to empower students, deliver insights, and encourage experimentation. With employees around the globe, we’re committed to building a culture of inclusivity, curiosity, and courage. GoGuardian’s growth is fast and ever-evolving, and our teams are growing along with it — always ready to experiment and learn.

While this job posting uses "El Segundo, CA" as the location, please note this role is currently being recruited for remote work or reporting to headquarters if within commuting distance.

GoGuardian is looking for a dedicated Employee Support Specialist who is comfortable working in a fast-paced environment and excited to support our staff in a customer facing capacity. As the employee’s primary point of contact, you will work closely with the Human Resources team to deliver a world class customer service experience and work to identify and surface organizational trends to help foster employee satisfaction. A commitment to discretion and the ability to handle confidential company and employee information is an absolute must. Most importantly, you will live and breathe our company values acting as an HR representative and trusted advisor for all employee questions regarding company policies, benefits, compensation and more.

What You Are

• WARMTH - You strike a delicate balance of warmth and tact, quickly garnering trust from our internal customers, leaving Guardians happier than you found them
• PROFESSIONALISM - You will regularly be required to exercise sound judgment and discretion while handling and escalating employee concerns
• ORGANIZATION - Your attention to detail, organization and accuracy are paramount as we work to answer questions and resolve employee concerns. You never allow a single request to be overlooked or forgotten
• SENSE OF URGENCY - You are a natural self starter with the ability to prioritize and deliver quick turnaround for Guardians in need
• RESILIENCE - You are comfortable working in a rapidly changing and growing organization. You have a solid sense of purpose, understanding what gets you out of bed every morning
• PEOPLE PERSON - You love helping people and have a knack for winning them over. They trust you to be the voice helping them feel seen and heard within our organization
• EXPERTISE - You are fully immersed in GoGuardian’s HR policies and are comfortable acting as the subject matter expert for our staff
• Prior related Human Resources and Customer Service experience
• Working understanding of human resource principles, practices, laws and procedures
• Excellent interpersonal, verbal and written communication skills
• Diplomatic and experienced in handling delicate situations with respect, integrity and professionalism
• A commitment to confidentiality and discretion with sensitive information
• Ability to work in a fast-paced and rapidly changing work environment
• Self-starter, detail-oriented and problem solver
• PHR or SPHR certification in Human Resources preferred

What You'll Do

• Acts as the primary point of contact and first line of response for all employee HR related questions
• Ensures the timely and accurate completion of Employee Service Center requests
• Coordinates with our outsourced HR Partner as necessary to expedite and complete employee requests. Responsible for ensuring all information is obtained and actions are taken
• Oversees and facilitates communications via our anonymous employee feedback tool, Incognito, answering questions and escalating to the appropriate parties where necessary
• Acts as the subject matter expert on our company policies - effectively known as the go to person for employees’ HR related questions
• Leads and facilitates employee exit interviews, collecting data and reporting insights/trends to leaders on a monthly cadence
• Make data based policy recommendations for consideration and possible inclusion in Employee handbook revisions
• Assist with the administration of various HR projects for the organization
• Acts as a strong role-model for the the organization and amplifies the “employee voice”

What We Offer

• A varied and challenging role in a multinational and highly innovative company
• A robust benefits package including health insurance, 401(k) retirement savings plan with company match, employee stock option plan, paid parental leave, 13 paid company holidays, and much more
• Development and further training opportunities for shaping and realizing your career goals
• Exceptional colleagues with a passion for EdTech

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

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