ABOUT US

Car repair delivered | A new way to repair your car in your driveway or at our shop

Backed by Daimler AG, RepairSmith provides the most convenient car repair and maintenance. For the first time, car owners can choose to get their repair delivered to their driveway or drop it off at our shop. We deliver an upfront price, online booking, after-hours support, and a full warranty.

Our delivery mechanics are committed to customer satisfaction to deliver an exceptional experience for car owners in their driveway. Our certified shops are 4+ star rated and fully vetted on-site by our team. We stand behind all work, delivery and drop off, with a 12-month / 12,000-mile warranty.

The Role

We are looking for an experienced Dispatch Specialist who is passionate about ensuring the best possible customer experience. Join a dynamic and fast-paced environment and work with cross-functional teams to help design, build and roll-out products that deliver the RepairSmith’s vision and strategy.

The perfect person for the job is excited to move fast, follow industry standards, think at scale, and loves delighting customers through technology and customer experiences.

Responsibilities:

• Manage mobile project schedule: for efficient work loading & scheduling 
• Repair order preparation by identifying vehicle attributes
• Selection of required labor positions
• Selection and pre-ordering of relevant parts
• Identifying diagnostic pre-analysis through desk research (Mitchel Pro Demand)
• Identifying and communication of additional repair opportunities to the operations team and the customer
• Continuous communication stream to the operation team
• Bring on team competencies to make the mobile service delivery easy for the operations team
• Supervision of complete Repair Order writing, execution of multipoint inspection
• Ensuring data integrity
• Overseeing billing & collections
• Optimize procedures and develop operation product ideas
• Definition and training of standard procedures
• Identifying product ideas for customer convenience and operation’s efficiency

Business licensing:

• Ensure sufficient business licenses incl. insurance management for mobile units
• Stationary report locations
• Identifying and contracting in co-operation with partner management for B2B2C service locations (office buildings, fleet locations)

Qualifications:

• Experienced dispatcher in automotive, logistics or similar business
• Excellent customer communication and selling skills
• Ability to work under multi-task situations in various applications
• Ability to identify optimization opportunities, define (digital) procedures and product design to realize optimization potential.
• Understanding of workshop and repair procedures preferred
• Master mechanic with leadership experience preferred

We Offer:

• Competitive salary (DOE)
• Work from home capabilities
• 100% company paid medical, dental and vision insurance
• Casual atmosphere and great people to work alongside

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

REPAIRSMITH, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, NATIONAL ORIGIN, DISABILITY, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED UNDER FEDERAL, STATE OR LOCAL LAW.