Director of Fulfillment Operations

| Greater LA Area

Golden Hippo is a young, growing digital marketing company committed to helping everyone live their healthiest life. We create cutting edge health, wellness, and beauty products and work tirelessly to get them into the hands of the people who need them most - our customers. We're growing fast, but our core values remain the same as when we were founded in 2010.

Golden Bolt, the fulfillment division of Golden Hippo, is currently looking for a Director of Fulfillment for our fulfillment center in Chatsworth, CA. This position will oversee operations of a fulfillment building including staffing, supervising and coordinating production teams while maintaining a “safety first” attitude. You will assist in developing best practices for the fulfillment building and perform various financial analyses reporting to make process improvements recommendations to production and quality. 


At Golden Hippo you have a chance to make an impact. You will have the opportunity to be creative, take initiative and grow. A career at Golden Hippo is more than just a job. It's the chance to work among friends every day, to work and play hard, and to see the results of your work firsthand. We work in a lively, laid back work environment with a fully stocked kitchen for our employees to use. We also offer:

  • Competitive salary (DOE)
  • Employer-paid benefits (medical, dental, vision, life)
  • Matching 401K plan
  • Highly interactive work with a talented, passionate team
  • UNLIMITED room for growth and results-based pay increases


  • Serve as the single point of contact for all warehouse operations for the Chatsworth, CA facility. 
  • Responsible for achieving all warehouse cost and productivity related measures included but not limited to cost per unit processed, accident and injury prevention, Orders shipped on time, inventory accuracy, Associate and Manager engagement, data integrity, and transparency.
  • Reading and analyzing charts, work orders, production schedules and other records and reports to determine production requirements and to evaluate current production estimates and outputs. 
  • Planning and establishing work schedules, assignments and production sequences to meet production goals. 
  • Inspecting materials, products or equipment to detect defects or malfunctions. 
  • Interpreting specifications, blueprints, job orders and company policies and procedures for workers. 
  • Overseeing the creation, maintenance and consistencies of work procedures, policies and training programs; demonstrating equipment operations and work and safety procedures to new employees or assigning employees to experienced workers for training. 
  • Conferring with management or subordinates to resolve associate problems, complaints or grievances. 
  • Be responsible for the development and implementation of company-wide supply chain logistics and information technology strategies, supporting overall company objectives.
  • Be responsible for the entire IT hardware and software platforms, ERP, TMS, WMS, systems
  • Involved in system interface documentation; warehouse processes, optimization and migration of new platforms.
  • Managing all contract proposals, project scopes, integration configuration activities to deliver technical solutions.
  • Participating actively in forums and conventions, representing the company as a high performance, results driven and trustworthy organization.
  • Understand the financial implications and develop ROI analysis, for current and proposed strategic investments.
  • Be responsible for the day to day direction and administration of all activities within the Fulfillment building.
  • Ensuring that long term objectives established in collaboration with executive management are achieved.
  • Overseeing department functions, ensuring department operates effectively and efficiently.
  • Supporting the entire organization by presenting a clear and compelling supply chain logistics and information technology vision to both internal and external stakeholders.
  • Work in partnership with the Director of Memphis, TN site and VP, Fulfillment Operation to influence and set network wide distribution strategy to optimize network footprint and reduce total system-wide costs.
  • Build and foster strong cross functional relationships to ensure support of distribution strategy and alignment with business objectives.
  • Challenge suggested technical solutions and ensure that innovative technologies are operationally understood prior to introduction.
  • Communicate best practices and communicates KPI’s weekly, monthly, and quarterly.
  • Promote and ensure a clean and safe work environment. 


  • Bachelor's Degree preferred
  • Minimum of 10 years management experience required with broad management experience in multiple areas of Logistics, Industrial Engineering, Management, Distribution, Transportation, and Information Technology.
  • Considerable experience successfully working with all levels of leadership.
  • Strong integrity, a sense of urgency, be accountable, be results driven, self-motivated and a good team player accustomed to working in a fast-paced environment.
  • Excellent communication skills, negotiating skills, transparent, professional appearance and the ability to work independently and as part of a team.
  • Strong collaborator, working great in cross functional relationships.
  • A dedication to customer service that will permeate the entire organization.
  • Experience and proficiency in common computer software, e.g., MS Word, Excel, PowerPoint.
  • Knowledge of WMS management software is also required.
  • Able to follow written or verbal instructions.
  • Demonstrate good communication skills in English.

Golden Hippo is always looking for smart, driven self-starters who are excited to build a place for themselves in one of the most fun, exciting companies in Los Angeles. If you thrive on community and communication, learning from your failures, and embracing the unexpected, Golden Hippo just might be the place for you.

Golden Hippo Company Culture Highlights:

  • Winner of Comparably's Award for Best Company in Los Angeles 2019
  • Winner of Comparably's Award for Best Company Happiness 2018
  • Golden Hippo is ranked in the top 5% of companies for Work Culture on Comparably.

Check us out on Comparably:

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Golden Hippo is located in Woodland Hills, one of Los Angeles' finest neighborhoods.

An Insider's view of Golden Hippo

What’s the vibe like in the office?

It is professional yet lively and relaxed. The office is always buzzing with people exchanging ideas and discussing different ways to reach our goals. It’s fun to work in an environment that works hard, but plays hard too!


Online Reputation Management Lead

How do you collaborate with other teams in the company?

We use a mix of Jira/Slack/Invision to help facilitate clear
communication between different departments. In addition to these applications, we thrive on face-to-face interactions which help everyone share ideas and feedback about different projects and we have tons of meeting spaces that help us be able to have focused and efficient conversations.


Front End Developer

How has your career grown since starting at the company?

Unlike large corporations where individuals have very specific jobs that limit their duties and exposure to growth, Golden Hippo has allowed me to quickly gain a lot of valuable skills for my career growth. I have plenty of exposure to challenging assignments. I've also learned how to adapt and improvise as well as take on new duties.


Supply Chain Analyst

How do your team's ideas influence the company's direction?

Golden Hippo has a culture that encourages everyone to share ideas. For example, our customer care agents hear firsthand what customers are saying, so we’re able to take that information and funnel it back to the product developers, writers, etc. This allows us to directly influence the way campaigns are run and optimized.


Chief Customer Officer

What projects are you most excited about?

The Management and Leadership training initiatives. These programs are meant to support the development of our future Hippo leaders, regardless of their existing experience and career levels. L&D is planning on leveraging the knowledge of our existing leadership team and learning resources to ensure successful results for all training initiatives.


Learning & Development Manager

What are Golden Hippo Perks + Benefits

Golden Hippo Benefits Overview

At Golden Hippo our benefits extend far beyond providing coverage for basic health services. Whether it's downloading the medical plan app, or having the ability to quickly connect to life balance resources, our benefit plans contribute to sustaining a well-rounded life.

Volunteer in local community
Various teams at Golden Hippo volunteer various local charities, as well as participate in food drives for the local food bank.
Partners with Nonprofits
Golden Hippo support various global charities through many of our brands, including Smile Train, Charity:Water, Vitamin Angels, and more!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring managers train in how to be aware of unconscious bias during interview and hiring training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Company pays 100% of the employee's premium
Vision Benefits
Company pays 100% of the employee's premium
Health Insurance Benefits
Company pays 100% of the employee's premium
Life Insurance
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Monthly KPI bonus based on company performance
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We offer a lot of unique company perks! Some of these include free Crossfit classes, a fully-stocked kitchen, catered birthday lunches, free yoga and meditation classes throughout the day, and a dog-friendly office!

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