Director, Community Support at Slickdeals

| Greater LA Area
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The Director, Community Support position will oversee the company’s customer support teams and functions to create an organization that achieves customer satisfaction and improves customer retention. You will be the architect leading this charge, partnering with the Product, Marketing, and Technology teams to plan, scale, lead, and refine customer support at Slickdeals.



  • Design and scale the Community Support team to support a variety of products and services with high availability across the website and email
  • Build processes that enable the right work to be handled by the right people, ensuring that our users consistently have great experiences when they reach out
  • Work with Product, Marketing, and Tech teams to plan, scale, lead, and refine how we do customer support at Slickdeals
  • Communicate and advocate for the needs of Slickdeals members
  • Work with the Product team to identify opportunities to improve our products, build and improve features for members, internal tooling, and otherwise prevent or simplify future work
  • Identify and fix communication breakdowns, operational inefficiencies, and other factors that prevent the support team from being a well-oiled machine
  • Collect and analyze feedback, detect trends, diagnose issues, make wrongs right, and help our members have a great experience everyday
  • Measure key support metrics and turn customer sentiment and satisfaction learnings into positive actions for growth



  • A knack for seeing how to make something better, and the resourcefulness to execute on those insights consistently
  • Strong sense of ownership and a "whatever it takes" attitude towards getting stuff done
  • Expert knowledge of common customer experience platforms such as Zendesk
  • A natural, deep curiosity that drives you to learn, investigate, and constantly ask why



  • Minimum of 10 years of experience in designing, building, and leading support organizations that customers rave about 
  • Experience managing remote support teams and/or channels
  • Core competencies include leadership, customer relations, process management, data analysis, problem solving, effective communication, business acumen, and technical aptitude



  • Experience working with crowdsourced or community-driven user platforms



Candidates must be eligible to work in the United States

Slickdeals is an Equal Opportunity Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender (including pregnancy, childbirth, or related medical conditions), national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other protected status. Slickdeals will consider qualified applicants with criminal histories consistent with the “Ban the Box” legislation. We may access publicly available information as part of your application.

Slickdeals does not accept unsolicited resumes from agencies and is not responsible for related fees.

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Hollywood, CA 90028

An Insider's view of Slickdeals

How do you collaborate with other teams in the company?

Powering the largest and most trusted deal-sharing community requires our teams to quickly and safely deliver software in real-time. To do this well, we leverage multi-site teams across LA and Vegas, that align around strategic objectives. Our goal is to avoid latent hierarchical decisions and empower our teams to make local necessary decisions.


Chief Technology Officer

What are Slickdeals Perks + Benefits

Volunteer in local community
Every year, we host an office-wide volunteer day to give back to our local communities. In 2019, we teamed up with TreePeople, and spent the day caring for the trees at Laurel Canyon Dog Park.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Slickdeals has a wellness program which includes in-office yoga, in-office fitness classes, self defense classes and massage.
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Slickdeals provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes work from home on occasion, as needed.
Vacation & Time Off Benefits
Generous PTO
Slickdeals employees receive between 10 and 18 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Winning.Team.Fun means we enjoy getting together outside of work, too. Events are scheduled by individual teams, and the office as a whole, during which we get together for some camaraderie and fun.
Stocked Kitchen
Some Meals Provided
Happy Hours
As part of our Winning.Team.Fun mentality, we also host happy hours from time to time.
We offer employees free parking or commuter assistance, when appropriate.
Pet Friendly
Slickdeals allows employees who have been with the company for a while to bring their (well-behaved) dog to work. It's a great way to have employees be more engaged in their environment.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Slickdeals offers employees professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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