Dir. of Underwriting & Risk Management at SimplePractice

| Santa Monica
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We’re seeking a persistent and inquisitive individual to take ownership of underwriting and risk management within the SimplePractice platform. You will implement and manage all aspects of preventing, detecting, and managing fraud and financial risk related to payment processing on our platform. 

You will play a critical role in working with our product, engineering, finance and security teams to deliver a great experience for our customers while protecting SimplePractice from financial losses. Not only will you develop policies and processes to underwrite, approve, onboard and monitor merchants for SimplePractice online payments, you will also develop systems, tools and methods for detecting fraud. You will be responsible for day-to-day risk management, including monitoring the platform for credit risk and fraud. Over time, you will build and manage a small team of skilled underwriting and risk specialists.
 
Responsibilities:
  1. Own fraud prevention and the KYC process
  2. Create and own end-to-end processes for underwriting, approving and on-boarding new merchants
  3. Own and constantly iterate on fraud detection systems and tools
  4. Collaborate with our Product, Engineering, Compliance, and Finance teams to develop automated tools and processes to minimize manual activities and reviews, driving operational efficiency as the business scales
  5. Own loss investigations and recovery efforts
  6. Reach out directly to merchants to investigate and discuss concerns
  7. Develop and own underwriting guidelines, systems, and tools 
  8. Develop and document our underwriting and credit risk policies for our online payments
  9. Work with the Product development team and our payment processing partners to implement smart, customer-centric platform enhancements to mitigate risk
  10. Manage cardholder and customer disputes related to payment processing
  11. Constantly monitor customer accounts to find anomalous or suspicious activity
  12. Work directly with card and ACH processors, banks, and law enforcement as needed to recover and prevent losses
  13. Manage insurance policies
  14. Define a set of KPIs and performance metrics
 
You have:
  1. At least 5 years of experience leading underwriting and risk management in a high velocity electronic payment environment
  2. The highest level of integrity and ethical character
  3. A forward looking perspective and manage for future risks as well as present risks 
  4. A curiosity for identifying patterns and solving puzzles that reveal suspicious behavior 
  5. A dogged nature and work tirelessly to develop techniques and tools for fraud detection, prevention, monitoring, and risk management
  6. Experience managing risk for a software company which uses Stripe as its processor is highly desirable
  7. CFE and CAMS certification is a plus
 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • KotlinLanguages
    • EmberLanguages
    • ReactJSLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • HotjarAnalytics
    • PeriscopeAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • Pivotal TrackerManagement
    • WordpressCMS
    • BaseCRM
    • MailChimpEmail
    • SendGridEmail
    • OutboundEmail

Location

Walking distance to great restaurants, coffee shops, and shopping centers. Plus, abundant parking and close to the Metro Expo.

An Insider's view of SimplePractice

What’s the vibe like in the office?

Everyone is really kind and hard-working in a way that pushes you to do your best. We always strive to have clear communication so that politics and games don't factor into daily work. It really does feel like we're on the same team, working towards common goals. I go home every night proud of what I've accomplished.

Emily

Lead Visual Designer

How do you collaborate with other teams in the company?

Although not always possible, I'm old school and try to have in person interactions with other team members whenever I can. Developing an understanding of what other department goals are has also helped me build relationships with others as a way to see we are all supporting one common company mission.

Cate

Training Manager

What are some things you learned at the company?

I've learned that the projects that are meaningful to me most are the ones that seem small in scope and design effort, but truly add a lot of value to our customers daily lives. To be able to see the tangible effects these project have for the customer is extremely rewarding.

Jeff Doan

Director of Growth Design

What projects are you most excited about?

I have the opportunity to execute special projects focused around our partnerships. These projects include creating marketing campaigns to highlight product features and initiatives, establishing and maintaining partnerships, launching new channels of communication, and so much more!

Deepa

Partnerships Manager

What are SimplePractice Perks + Benefits

SimplePractice Benefits Overview

We take care of the people who take care of our customers.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Promote from within
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