ABOUT US

Car repair delivered | A new way to repair your car in your driveway or at our shop

Backed by Daimler AG, RepairSmith provides the most convenient car repair and maintenance. For the first time, car owners can choose to get their repair delivered to their driveway or drop it off at our shop. We deliver an upfront price, online booking, after-hours support, and a full warranty.

Our delivery mechanics are committed to customer satisfaction to deliver an exceptional experience for car owners in their driveway. Our certified shops are 4+ star rated and fully vetted on-site by our team. We stand behind all work, delivery and drop off, with a 12-month / 12,000-mile warranty.

We're looking for a Customer Success Associate to join our fast-growing, dynamic, automotive startup team!

THE JOB:

• Engage customers in a meaningful way leveraging our digital platform in a manner consistent with the company's mission, brand and reputation
• Ensure all customer needs are met, including answering their questions, resolving any issues, and connecting them with additional resources
• Effectively communicate relevant product features and benefits, consistent with company-approved guardrails
• Deliver amazing customer support through live chat, email, and phone for customers

WHAT YOU BRING:

• Bachelor’s Degree or equivalent in experience and education
• A passion for the customer and their experience
• Demonstrated customer focus
• Excellent communication skills (written & oral), interpersonal, and presentation skills
• Proven success at sales and/or customer service over the phone, email, chat, or video
• Ability to multi-task and manage multiple, different work streams and tools
• Ability to work independently with limited supervision
• Ability to work with demanding customers
• Willingness to work hard and have fun
• Ability to type in excess of 45 WPM with 95% accuracy
• Demonstrated patience, empathy, and balanced decision-making skills

Preferred skills and experience, but not required:

• Experience working in customer service involving a high degree of customer interface, experience within the automotive market preferred
• Experience working with automotive professionals preferred
• Ability to communicate effectively in Spanish, in writing and verbally, a plus

WORKING WITH US:

• Competitive pay (DOE)
• Paid vacation/sick time
• 100% company paid employee medical, dental and vision insurance
• Casual atmosphere and great people to work with

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

REPAIRSMITH, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, NATIONAL ORIGIN, DISABILITY, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED UNDER FEDERAL, STATE OR LOCAL LAW.