Who We Are:

Reformation is a mission based company that is fast-growing and is redefining fashion. We make killer clothes that don’t kill the environment and want our garments’ impact on the planet to be as low as possible. After all, there’s nothing less sexy than leaving a big nasty mess.

Customer Love Associate:

Our dream Customer Love Associate (CSR) is smart, self-motivated, analytical, and a great communicator. Customer Love has direct contact with our customers, so they gain invaluable insight into our product, operations, and brand story.

In the day-to-day, Customer Love Associates deliver fast, easy, and magical support to our customers. They resolve all customer issues in the best way possible for both the customer and the business, all while maintaining a calm, friendly demeanor. They build genuine relationships with our customers, then serve as their advocate internally. As a Customer Love Associate you are a crucial part of our effort to understand our customers so that we can optimize our customer experience and drive smart growth.

The associate program is a 12-month appointment with the opportunity to learn the ins and outs of a fast-growing sustainable fashion company. It begins with a 90 day probationary period and a 30-60-90 review process to ensure that the associate is prepared to hit the ground running once training is complete.

What You’ll Do:

• Provide consistently magical customer service across all customer service channels (Email, Phone, Social).
• Exceed customer expectations by developing creative solutions to problems and working across teams to solve them.
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item.
• Know our shipping, fulfillment and returns procedures inside and out to help process all customer orders as efficiently as possible.
• Facilitate feedback loop with other internal teams such as Merchandising, Technology, and Product Development.

Who You Are:

• Smart, incredibly organized, and driven towards excellence
• Passionate about fashion and sustainability
• An incredibly friendly person who loves interacting with people and never loses their cool
• Positive and willing to take on any task big or small
• Able to meet deadlines consistently while juggling multiple tasks
• Flexible and able to work in a constantly changing environment

Availability:

The Reformation customer shops 24/7 around the globe. You must be able to work ~20-30 hours per week with some evening & early morning shifts, and available to work weekends and holidays without special time off.

This position is part-time and based out of our Factory headquarters in Los Angeles, CA.

To Apply:

Please submit your resume and a short cover letter telling us about yourself and why you are a great fit for Reformation!

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status.