Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…

A Customer Experience Supervisor who is passionate about problem solving, creating and maintaining guest relationships, and providing a high quality customer service by monitoring and motivating agents during their shifts. The customer experience supervisor will be our point of contact with our guests and our homeowners and will serve as a public face of our team. The customer experience supervisor must be an empathetic problem-solver and create and enhance our reputation through the guest experience.

What You'll Do

• Interact with guests via phone, sms, and email to ensure customer satisfaction.
• Motivate agents to ensure the guest experience is seamless from booking to checkout. 
• Audit agent performance, giving feedback in real time to improve overall performance.
• Supervise communication volume and redirect agent focus as needed to increase service levels and improve conversion. 
• Proactively follow up with in-stay guests, coordinating with field operations to resolve issues.
• Support guest identification/payment requirements, ensuring compliance prior to arrival.

What You'll Bring

• 1-3 years experience as a Customer Experience Lead or Supervisor position preferred.
• Outstanding communication and interpersonal skills.
• Comfortable multi-tasking across platforms and working in a fast-paced environment.
• Experience interacting with remote Operations Teams.
• Passionate customer advocacy, truly breathes hospitality.
• Experience in customer escalations management.
• Flexible availability to help lead our 24/7 team as needed.

Perks and Benefits

• Salary: $50-$60k (depending on experience) 
• Benefits and Unlimited Paid Time Off
• Team bonding and off-site events
• Complimentary and discount stays at AvantStay properties
• Dog-friendly office
• Remote Optional 

When you join AvantStay… 

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. 

Equal Employment Opportunity...

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.