Customer Experience Associate

| Greater LA Area

Customer Experience Associate

As a Customer Experience Associate, you will influence the company's continued success and represent RealtimeBoard to its customers. You will be reporting to our Customer Support Team Lead. As it is a wide scope skill position in our fast growing team, high performers will certainly have opportunities for growth.

What You’ll Do:

  • Manage customer service inquiries via different communication channels (email, chat, Facebook, Twitter, etc.) during your shift (11.30am - 8.30pm PT = 9h - 1h lunch)
  • Explain product features and resolve customer service issues according to company standards
  • Work with our global team to produce a world class customer experience
  • Perform special projects associated with the Customer Support Team

What you'll need:

  • 1-2 years of experience with customer facing roles
  • Bachelor degree from a top university
  • Quick learner and can work effectively in an ever-changing startup environment
  • Strong communication skills - verbal and written
  • Attention to detail and accuracy
  • Teamwork skills

What’s in it for you

  • Excellent health benefits that includes medical, dental and vision
  • Flexible time off
  • Snack and drinks provided
  • Brand new office coming soon
  • Team outings and collaboration

About Miro

Miro (formerly RealtimeBoard) is a leading visual collaboration platform for cross-functional teams in organizations of all sizes. Over 2 million managers, designers, agile coaches, marketers and other professionals collaborate, visualize and collect ideas and share their work using our product. We have 8000+ paying customers from world's most successful and innovative companies, including teams inside Netflix, Twitter, Skyscanner, Qlik, Upwork, Expedia, Spotify, eBay, Cisco, Sapient, Geometry, Unbounce, Autodesk, PwC, Deloitte and others.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Miro is situated in the trendy area of the Arts District filled with plenty of places to eat and explore.

An Insider's view of Miro

How do you collaborate with other teams in the company?

The main way we communicate is through Slack and, of course, Miro. We use our own tool extensively from product design to collaborating around account strategies. GSuite is also utilized.

Matt

User Education Manager

How has your career grown since starting at the company?

My career has grown exponentially after joining Miro. I’ve had the opportunity to travel overseas to meet, learn and work side by side with some of the most passionate people in the tech industry. Their focus on passion, commitment, desire to learn and get better have created an inner motivation to bring my A+ game day in and day out.

Stephen

Lead, Sales Operations

What projects are you most excited about?

I'm excited about building a large community of Mario users and potential users where we can exchange ideas, learn from each others successes and failures and transform our world one infinite canvas at a time.

Brittni

Community Marketing Manager

What are Miro Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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