Client Advocate

| Greater LA Area | Remote
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Altruist is a hyper-growth fintech company on a mission to make financial advice better and more accessible for everyone. Our team is building a revolutionary platform for financial advisors and their clients to remove the friction from investing and reduce the barrier to entry into wealth creation and management. Using Altruist, advisors can work more efficiently and reduce costs, enabling them to help more people, better.

If you’re passionate about your craft and are looking for big, meaningful problems to solve, then you’ll love what we’re up to. At Altruist, you’ll have the opportunity to do exciting work on products ranging from complex enterprise business software to a beautiful consumer app experience and user acquisition platform.

We’re looking to hire an energetic, results-oriented Client Advocate to qualify and convert leads and prospects into long-term, loyal customers. You will be responsible for building and maintaining relationships with independent financial advisors and collaborating across departments to maximize the lifetime value of each prospect that you bring on board. A self-motivated, organized mindset and comfort with ambiguity and rapid change are crucial traits to succeed in this role.


What you’ll do:

  • Become an expert in Altruist’s product offerings and market
  • Manage the full sales cycle from qualification through close & onboarding
  • Establish trusting relationships with Altruist’s advisor community
  • Prospect and qualify new leads to maintain a healthy sales pipeline
  • Consistently achieve quarterly sales targets with a focus on retention and lifetime value
  • Collaborate on and help implement sales team process and operational improvements
  • Contribute to the creation and maintenance of sales and new hire collateral and artifacts
  • Champion customer needs internally to help prioritize product roadmap decisions
  • Move seamlessly between sales efforts, project work, and other related duties

What you’ll need:

  • 5+ years of experience in similar role, preferably B2B, SaaS, financial services
  • Deep understanding of the independent wealth management industry
  • Ability to correlate customer pain points and needs to Altruist business value
  • Proven track record for articulating product value, assessing fit, and building rapport; driven by a consultative mindset
  • Exemplary written, verbal, presentation, and active listening skills; high emotional intelligence
  • Flexible mindset and ability to adapt quickly to new demands and challenges
  • Able to deal with frequent change, delays, or unexpected events
  • Approach all job responsibilities with a sense of urgency and attention to detail; tenacious desire to exceed expectations
  • Team mindset, focused on setting each other up for success
  • Comfortable being a follower, leader, or teammate as occasion demands; low ego
  • Proficient with core sales tools: CRM Platform (Salesforce, Hubspot, etc.), Zendesk, Google Apps, Microsoft Office
  • Ability to collaborate with a distributed sales team
  • BA/BS degree or relevant experience
  • FINRA Series 7 and Series 66 or 63 licensed (preferred), or the ability to complete these examinations in your first 90 days

What you’ll get:

At Altruist, you’ll work with a talented group of creators working relentlessly to disrupt an antiquated system primed for disruption. You’ll have the freedom to do your best work alongside down-to-earth professionals at the leading edge of their disciplines and the opportunity to make a real impact through your contributions. As an early team member at a young (fast-growing) company, you’ll have a significant influence on how we build our products.

Altruist believes the best work comes from a happy team who’s encouraged to continually grow and develop their expertise. We take pride in our culture, built on a foundation of mutual respect and transparency, and rooted in our three core values:

Kindness: The equal and kind treatment of all is of foremost importance to us, and we continually strive to bring diversity in thought and background to our team to strengthen our company. 

Brilliance: Brilliance at Altruist means constantly striving to better your craft with a hunger for constant learning and growth. 

Grit: Our team is driven, has a bias towards action, and an insatiable appetite for getting things done to bring us closer to realizing our mission.

Think you’ll be a good fit? Apply with a link to your portfolio. We look forward to meeting you.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • MailChimpEmail
    • SendGridEmail

Location

Per GQ & Forbes magazine, "The coolest street/block in America." Abbot Kinney Blvd. The beach is also just a 15-minute walk away.

An Insider's view of Altruist

What’s the vibe like in the office?

Our office is relaxed and welcoming. We check our egos at the door and focus on producing great work together. Collaboration is paramount. While we're flexible, down-to-earth, and provide plenty of autonomy—we're also extremely motivated and hard-working. Altruist has a huge opportunity to make a big impact and we're dedicated to making it happen.

John

Head of Design

What does your typical day look like?

Our team has a collaborative spirit while also taking ownership of our areas of expertise. The environment at Altruist requires us to be flexible as we build our technology for our clients. Maintaining a balance between these multiple aspects is both challenging and fulfilling. I genuinely feel empowered and responsible to make an impact.

Gokul

Quantitative Researcher

What's something quirky about your company?

Let’s just say that I don’t dread Mondays anymore. People genuinely want to be here! Coming to work is like coming to hang out with great friends, and together we are building something that will help a lot of people. The days tend to fly by, and in the heart of Venice, there is never a dull moment!

Shabana

Marketing Manager

What are Altruist Perks + Benefits

Altruist Benefits Overview

Office on Abbot Kinney, 401k with 4% company match, stock options, unlimited PTO, free snacks/beverages, dog friendly office, flexible schedule, community volunteering, monthly lunch & learns, fun work environment.

Culture
Volunteer in local community
Altruist loves to volunteer in our communities. We have participated in beach clean-ups and looking to get involved with local charities, animal shelters and helping the homeless.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Altruist offers stock options with a 4 year vesting schedule.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Altruist provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Altruist offers commuter benefits for transit and parking. Altruist will deposit $100 each month towards your commuter benefits.
Stocked Kitchen
You want it, we probably have it. :)
Happy Hours
Happy hours are hosted every Thursday.
Parking
We offer employees flexible commuter benefits up to $100/mo, to be used however best for each team member.
Pet Friendly
Altruist pet policy is dog friendly daily.
Professional Development Benefits
Lunch and learns
Promote from within
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