Chief Strategy & Operations Officer at Golden Hippo

| Greater LA Area
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Who We Are:
Golden Hippo is an employee-owned, vertically-integrated, highly profitable direct-to-consumer marketer of health, beauty, and pet care brands that collectively generate $1 billion of revenue annually. Our employees are passionate about our mission to create best-in-class products across broadly appealing categories — to help people live their healthiest, happiest lives.

Our A-players are results-driven creative thinkers who like to move fast, get the job done, and have fun doing it. If you love to roll up your sleeves, take on exciting new challenges every day, and drive massive growth, we want to hear from you!

Why Golden Hippo:
Here at Golden Hippo, we work to develop best-in-class products, revolutionary marketing campaigns, and glowing customer experiences. We pride ourselves on our award-winning culture and incredibly diverse workforce. We intentionally strive to cultivate, create, and celebrate a rich, vibrant and inclusive culture of belonging where our employees feel respected and empowered. We also offer:
 

  • Award-winning culture… Winner of Comparably's Award for Best Company in Los Angeles 2021, Best Teams - Marketing 2021, Best Company - Leadership 2020, and more! Click here to view more.
  • Competitive salary & bonus opportunities
  • Flexible, remote work arrangements available for most positions
  • Highly valuable employee stock ownership plan (ESOP)
  • Employer-paid benefits (medical, dental, vision, life, parental leave, and more)
  • Generous matching 401K plan
  • UNLIMITED room for growth and results-based pay increases
  • Highly interactive, challenging work with a talented, diverse, passionate team
  • Ongoing learning and development opportunities such as manager and employee development classes, Tuition Assistance Program, book club, film club, webinars, mentorship program, Hippo Talks, and much more
  • Casual, "no dress code" atmosphere
  • In-office gym & fitness classes, fully-stocked kitchen, plus regular yoga, meditation breaks, happy hours, and events

The role:

Golden Hippo is currently looking for a Chief Strategy & Operations Officer (CSOO) who will be responsible for charting the strategic direction of the company from our Woodland Hills, CA headquarters. The CSOO entrepreneurial, data driven and resourceful and keenly focused on seeking new go-to-market growth opportunities and continuing and improving the existing business model of innovation, employee empowerment and a culture of engagement. The CSOO will cultivate a spirit of forward-thinking leadership to differentiate the company’s product brand offerings, and marketing, and will position the company for continued success by driving organic sales growth.

What Your Day-to-Day Will Look Like:

  • Serve as the executive leader responsible for driving significant organic growth and profitability for the company on a consistent basis.
  • Drive success in new markets and channels such as international and retail.
  • Act as a visionary and entrepreneurial leader, ensuring the strategic plan is developed and translated into clear, tactical goals and objectives that guarantee success.
  • Inspire confidence among employees, owners, the board of directors, and external parties that the company is being managed effectively, ethically, and profitably.
  • Lead and collaborate with executives, using influence skills to guide strategic planning and execution of key strategic initiatives.
  • Evaluate existing company competencies and organizational performance; identify new and innovative approaches to provide, expand or improve product and brand viability across the business to gain market share and improve profitability.
  • Recruit, select and retain a highly qualified team. Ensure the executive leadership team is motivated, encouraged, productive and engaged to be their best and take smart risks, fostering a culture of safety and innovation.
  • Guide direct reports in their professional development and building accountability.
  • Create a working environment where productivity can be sustained and improved and where innovation and personal growth are encouraged and realized. Ensure people are in place to drive business results.
  • Actively build, support, and maintain strategic relationships with key stakeholders. Advise Board of Directors and senior leadership regarding evolving business prospects, issues, market trends and opportunities for better positioning in the market.
  • Assist in the identification, planning and execution of future potential acquisition activities.
  • Run strategic planning for the company and manage the day-to-day activities that align to meeting the strategic priorities.
  • Continue to build upon our diverse workforce, in attraction, development, engagement and retention.

The Best Candidates Will Have:

  • Bachelor’s degree is required; with an advanced degree in a related discipline, such as an MBA, considered a plus.
  • 10 or more years of senior leadership experience within e-commerce or digital marketing space overseeing operations, strategy, marketing, sales and growth-oriented initiatives.
  • Direct response marketing experience.
  • Results driven executive with a demonstrated track record of delivering profitable revenue growth, comfortable with achieving exponential growth over an accelerated time frame.
  • Commercial mind-set; capable of driving business transformation initiatives designed to improve growth and expansion opportunities.
  • Charismatic, enthusiastic, and accountable leader with an innovative approach and desire to win.
  • Established reputation for thinking strategically at an enterprise level and executing effectively to drive results in complex environments.
  • Resourceful, organized, problem solver capable of driving successful outcomes across multiple lines of business.
  • A track record of strong followership.
  • Proven track record of building and leading high-performing teams with an open leadership style; actively seeks out and supports collaborative thinking.
  • Ability to thrive in a results-driven work environment with high expectations serving as a role model for strong work ethic and team-orientation.
  • International business experience is a plus.
     

Equal Employment Opportunity
Golden Hippo strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
 We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Golden Hippo recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Golden Hippo may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.


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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS

Location

Golden Hippo is located in Woodland Hills, one of Los Angeles' finest neighborhoods. We're nestled in-between a serene creek and shopping center.

An Insider's view of Golden Hippo

What’s the vibe like in the office?

It is professional yet lively and relaxed. The office is always buzzing with people exchanging ideas and discussing different ways to reach our goals. It’s fun to work in an environment that works hard, but plays hard too!

Tannum

Online Reputation Management Lead

How do you collaborate with other teams in the company?

We use a mix of Jira/Slack/Invision to help facilitate clear
communication between different departments. In addition to these applications, we thrive on face-to-face interactions which help everyone share ideas and feedback about different projects and we have tons of meeting spaces that help us be able to have focused and efficient conversations.

Anisha

Front End Developer

How has your career grown since starting at the company?

Unlike large corporations where individuals have very specific jobs that limit their duties and exposure to growth, Golden Hippo has allowed me to quickly gain a lot of valuable skills for my career growth. I have plenty of exposure to challenging assignments. I've also learned how to adapt and improvise as well as take on new duties.

Ahmad

Supply Chain Analyst

How do you make yourself accessible to the rest of the team?

It’s one thing to be accessible, it’s another thing to be sought out. That requires building a foundation of trust, and safety. I establish that by reaching out, being highly visible, authentic, compassionate, with invitations to be sought out. I am timely in my response, connect on a human level, follow-up, and am thus viewed as truly accessible.

Kevin

Chief HR Officer

What projects are you most excited about?

The Management and Leadership training initiatives. These programs are meant to support the development of our future Hippo leaders, regardless of their existing experience and career levels. L&D is planning on leveraging the knowledge of our existing leadership team and learning resources to ensure successful results for all training initiatives.

Claudia

Learning & Development Manager

What are Golden Hippo Perks + Benefits

Golden Hippo Benefits Overview

At Golden Hippo our benefits extend far beyond providing coverage for basic health services. Whether it's downloading the medical plan app, or having the ability to quickly connect to life balance resources, our benefit plans contribute to sustaining a well-rounded life.

Culture
Volunteer in local community
Various teams at Golden Hippo volunteer various local charities, as well as participate in food drives for the local food bank.
Partners with Nonprofits
Golden Hippo support various global charities through many of our brands, including Smile Train, Charity:Water, Vitamin Angels, and more!
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Hiring managers train in how to be aware of unconscious bias during interview and hiring training.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Company pays 100% of the employee's premium
Vision Benefits
Company pays 100% of the employee's premium
Health Insurance Benefits
Company pays 100% of the employee's premium
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Monthly KPI bonus based on company performance
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We offer a lot of unique company perks! Some of these include free Crossfit classes, a fully-stocked kitchen, catered birthday lunches, free yoga and meditation classes throughout the day, and a dog-friendly office!

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