Customer Support Representative
Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.
The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.
Sidecar Health has raised more than $175M from top-tier investors. The company is currently valued at over $1B—and growing quickly. Our membership has increased sharply in the two short years we’ve been on the market, and we’re poised for rapid growth over the coming year.
If you want to use your talents to transform healthcare in the United States, come join us!
About The Role
Sidecar Health is looking for Customer Support Representatives to join our Broker Sales team! You will serve as a primary point of contact to support our key Broker contacts and facilitate business operations.
You will be working alongside a dynamic team that is disrupting the healthcare industry. As a startup, there is no shortage of opportunities and responsibilities!
What You’ll Do
- Provide operational support and expertise, as well as single point of service support to key Broker contacts (Brokers, General Agents, Agencies) and Account Management
- Answer Broker inquiries regarding one of the following areas: Claims, Benefits, Enrollment, and/or Billing
- Responds to all types of customers issues and investigates and resolves errors
- Maintain all agent/broker agreements and license information
- Provide brokers with timely, solution‐oriented responses to their new business needs
What You'll Bring
- Bachelor’s Degree
- 1+ year related to claims/customer service/enrollment and billing experience
- Nice to have - General knowledge of the health insurance industry preferred
- Excellent customer service skills
What You'll Get
- Competitive salary, bonus opportunity, and equity package
- Comprehensive Medical, Dental, and Vision benefits
- A 401k retirement plan
- Paid vacation and company holidays
- Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.